Patricia Estrella

Critic
DISC Type : C

Supervisor at Discovery Cove Park

Greater Orlando, United States

Overview

Patricia is a Food and Beverage Supervisor at Discovery Cove with over 18 years of experience in hospitality. A graduate of Valencia College, she is highly skilled in event planning, operations management, and employee coaching. She was recently awarded "ACE of the Month" for May 2024.

Her professional interests in major hospitality leaders like The Walt Disney Company and Wyndham Destinations suggest a deep passion for the leisure and travel industry. This aligns with her extensive career focused on creating excellent guest experiences.

Unique fact: Patricia has a background in mentorship, having previously served as a certified Job Coach and a "Train the Trainer" program leader.

Personality Overview

Information Seeker

Critic

Negotiator

It is very likely that they will negotiate pricing or other important terms.  Unless the value is proven by data, they are unlikely to value fancy features. They enjoy working alone and do not rely on others very often.

Topics They Care About

Guest Experience
Her career is focused on hospitality, from luxury hotels to theme parks, and she has been recognized with awards for outstanding service.
Event Management
Managed numerous high-profile corporate and social events, including weddings and private parties, in a previous senior supervisor role.
Employee Coaching
Holds a Job Coach Certification and has led training programs, demonstrating a passion for developing talent within her teams.

Media Appearances

Patricia has no verified media appearances

Work History

11-2022
Supervisor at Discovery Cove Park
11-2020 - 4-2023
Restaurant Manager at McDonald's
11-2019 - 11-2020
Assistant General Manager at Taco Bell
7-2001 - 11-2019
Sr. Banquet Captain Supervisor at Kessler Collection

Education

Hospitality and Tourism Management from Valencia College

More Information

Social Presence :

Prographics :

Exp : 24 Location : Greater Orlando, United States Job Level : N/A Designation : Supervisor at Discovery Cove Park
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Insights For Selling To Patricia

During A Call Or A Meeting

DO's

  • Don’t forget to mention how you compare to competition on both features and pricing
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Keep some extra margin while sharing pricing, they are likely to negotiate later

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Don’t try too hard to build a relationship with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Patricia is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Patricia

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Patricia move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Patricia take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Patricia

Personality Compatibility


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