Patrick Balbierz

Questioner
DISC Type : c

Director, Customer Experience - Shopper Support at Instacart

San Francisco Bay Area, United States

Overview

Patrick has no verified overview

Personality Overview

Systematic

Cautious & Analytical

Not Easily Convinced

They prefer to do thorough analysis of any situation.  It is quite likely of them to ask for pricing or other concessions. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Patrick has no verified topics they care about

Media Appearances

Patrick has no verified media appearances

Work History

10-2023
Director, Customer Experience - Shopper Support at Instacart
3-2023 - 10-2023
Director, Trust and Safety at Instacart
10-2021 - 3-2023
Trust & Safety Senior Manager, Safety & Claims at Instacart
10-2019 - 10-2021
Critical Response Manager at Instacart
11-2018 - 10-2019
Critical Response Lead at Instacart

Education

2013 - 2015
Master’s Degree from Seton Hall University
2011 - 2012
Bachelor's degree from California State University-Fullerton

More Information

Social Presence :

Prographics :

Exp : 18 Location : San Francisco Bay Area, United States Job Level : Mid-senior Designation : Director, Customer Experience - Shopper Support at Instacart
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Insights For Selling To Patrick

During A Call Or A Meeting

DO's

  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Emphasise more on facts and measurable benefits
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Patrick is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Patrick

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Patrick move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Patrick take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Patrick

Personality Compatibility


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