Patrick McGrew

Enthusiast
DISC Type : i

Director, Customer Account Services, PNG at Duke Energy Corporation

Stanley, North Carolina, United States

Overview

Patrick is a Director of Customer Account Services at Duke Energy Corporation, with extensive experience in revenue services, process implementation, and supply chain management. He holds an MBA from the University of Florida and previously led business transformation projects at SABIC Innovative Plastics.

He has a keen interest in professional services and business scholarship, following publications like the Harvard Business Review.

Unique fact: He was responsible for the interface between Piedmont Natural Gas and legal and regulatory groups to resolve escalated customer complaints.

Personality Overview

Optimistic

Non-Confrontational

Amiable & Agreeable

They are generally friendly, so be careful when relying on their word.  Unlike D or C types, they are convinced more by stories and testimonials. They are more about building relationships than just cutting deals.

Topics They Care About

Revenue Cycle Management
His role involves overseeing billing, payment processing, and accounts receivable for customer accounts at a major utility corporation.
Business Transformation
He has direct experience leading business transformation projects from his time as a project leader at SABIC Innovative Plastics.
Process Design
Previously held the title of Director, CIS Process Design & Implementation, indicating a focus on creating and executing efficient business systems.

Media Appearances

Patrick has no verified media appearances

Work History

7-2022
Director, Customer Account Services, PNG at Duke Energy Corporation
2-2016 - 7-2022
Director, CIS Process Design & Implementation at Duke Energy Corporation
5-2013 - 1-2016
Supply Chain Business Process Manager at Duke Energy Corporation
6-2022
Director of Account Services at Duke Energy/Piedmont Natural Gas
11-2010 - 5-2013
Business Transformation Project Leader at SABIC Innovative Plastics

Education

Master of Business Administration - MBA from University of Florida
2011 - 2013
Masters from University of Florida - Hough Graduate School of Business

More Information

Social Presence :

Prographics :

Exp : 20 Location : Stanley, North Carolina, United States Job Level : Mid-senior Designation : Director, Customer Account Services, PNG at Duke Energy Corporation
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Insights For Selling To Patrick

During A Call Or A Meeting

DO's

  • Compliment them about their personality if you get a chance
  • Invite them for a lunch or a drink/coffee
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Avoid overloading them with too much information
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Patrick is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Patrick

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Patrick move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Patrick take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Patrick

Personality Compatibility


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