Paul Chapman-Hatchett

Questioner
DISC Type : c

Consultant at Optical Consumer Complaints Service

Greater Guildford Area, United Kingdom

Overview

Paul Chapman-Hatchett is a senior executive and consultant in the optical industry, specializing in formulating and implementing business growth strategies. A graduate of Durham Universitys MBA program, he has a proven record in leadership across various business models, including start-ups and acquisitions, and provides entrepreneurial mentoring to boards.

Outside of his consulting work, Paul is passionate about giving back to the community. He is actively involved as a member of the Board of Trustees for Vision Care for Homeless People, a charity dedicated to providing eye care services to those in need, and he publicly supports other charitable causes.

His management consultancy, Mottainai Solutions, is named after the Japanese concept of mottainai, which means to not be wasteful.

Personality Overview

Systematic

Cautious & Analytical

Not Easily Convinced

They prefer to do thorough analysis of any situation.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Optical Sector Strategy
As a consultant for the Optical Consumer Complaints Service and founder of his own firm, he is deeply involved in shaping business strategy within the optics industry.
Entrepreneurial Mentoring
In his role as a Non-Executive Director at Aston Vision Sciences, he focuses on providing entrepreneurial mentoring and challenging the board to optimize growth and success.
Resolving Complaints
He is a consultant for the Optical Consumer Complaints Service, leveraging his expertise to help resolve issues between consumers and practitioners smoothly.

Media Appearances

Paul has no verified media appearances

Work History

1-2025
Consultant at Optical Consumer Complaints Service
9-2024
Clinical Advisor at Eye to the Future Limited
9-2024
Member Board of Trustees at Vision Care for Homeless People
7-2023
Non Executive Director at Aston Vision Sciences Ltd
5-2023
Director / Founder - Management Consultant at Mottainai Solutions Limited

Education

9-1990 - 9-1991
Master of Business Administration - MBA from Durham University
10-1986 - 6-1989
Bachelor of Science - BS from Cardiff University / Prifysgol Caerdydd

More Information

Social Presence :

Prographics :

Exp : 2 Location : Greater Guildford Area, United Kingdom Job Level : Junior Designation : Consultant at Optical Consumer Complaints Service
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Insights For Selling To Paul

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Emphasise more on facts and measurable benefits

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Paul is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Paul

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Paul move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Paul take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Paul

Personality Compatibility


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