Paul Goodwin in

Paul Goodwin

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Managing Director at Caroola
📍 Manchester, England, United Kingdom

An innovative senior leader with over 20 years of experience in contact centre transformation and operational leadership. As Managing Director at Caroola, he specializes in BPO management and strategy deployment for public and private sector organizations. Colleagues describe him as professional, committed, and self-sufficient.

He once redesigned a customer journey that increased renewals by 10 percentage points and cut costs by over 25%.

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Experience
10 Years
Current Role
Managing Director
Job Level
Mid-senior
Location
Manchester, England, United Kingdom
Personality Overview

How Paul shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Paul cares about

Contact Centre Transformation
A core theme of his career, focused on strategy, process redesign, and implementing new tech and digital solutions for large-scale operations.
Operational Leadership
His career focus is on leading large front and back-office operations, driving cultural change, and enhancing performance in both public and private sectors.
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Career

Work history

6-2023
Managing Director
Caroola
11-2013
Contact Centre Transformation Leader
Independent Contact Centre Consultant
1-2020 - 4-2022
Principle Consultant - Operational Transformation
Student Loans Company
10-2017 - 9-2019
Contact Center Specialist
HM Courts & Tribunals Service (HMCTS)
3-2017 - 10-2017
Interim Head of SME Operations
RAC
In the press

Media appearances

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Education
1985 - 1991
Education details unavailable
Rishworth School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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