Paul Goodwin

Galvanizer
DISC Type : Id

Managing Director at Caroola

Manchester, England, United Kingdom

Overview

An innovative senior leader with over 20 years of experience in contact centre transformation and operational leadership. As Managing Director at Caroola, he specializes in BPO management and strategy deployment for public and private sector organizations. Colleagues describe him as professional, committed, and self-sufficient.

He once redesigned a customer journey that increased renewals by 10 percentage points and cut costs by over 25%.

Personality Overview

Self-Assured

Trusting

Pragmatic

They prefer to ensure that they are in control of the situation.  They are more likely to accept new and exciting technologies. A combination of speed and relationship gets the best response from them.

Topics They Care About

Contact Centre Transformation
A core theme of his career, focused on strategy, process redesign, and implementing new tech and digital solutions for large-scale operations.
Operational Leadership
His career focus is on leading large front and back-office operations, driving cultural change, and enhancing performance in both public and private sectors.
Apprenticeship Development
Actively promotes and celebrates the success of the Caroola Academy, encouraging the establishment of apprenticeship programs to develop new industry talent.

Media Appearances

Paul has no verified media appearances

Work History

6-2023
Managing Director at Caroola
11-2013
Contact Centre Transformation Leader at Independent Contact Centre Consultant
1-2020 - 4-2022
Principle Consultant - Operational Transformation at Student Loans Company
10-2017 - 9-2019
Contact Center Specialist at HM Courts & Tribunals Service (HMCTS)
3-2017 - 10-2017
Interim Head of SME Operations at RAC

Education

1985 - 1991
Education details unavailable from Rishworth School

More Information

Social Presence :

Prographics :

Exp : 10 Location : Manchester, England, United Kingdom Job Level : Mid-senior Designation : Managing Director at Caroola
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Insights For Selling To Paul

During A Call Or A Meeting

DO's

  • Take a friendly, informal yet confident approach while pitching
  • Use words like ‘partner’, ‘together’, ‘impact’ etc.
  • Talk about some of the cool and impressive features of your product

DONT's

  • Don’t rely too much on what they promise, make your own deductions
  • Don’t hesitate from asking questions, but take a friendly and warm approach
  • Don’t make promises that are hard to keep

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Paul is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Paul

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Paul move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Paul take some risk or not?

  • If necessary, they will be ready to take risks.

You And Paul

Personality Compatibility


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