Paul John Mangalonzo

Questioner
DISC Type : c

Senior Operations Manager at TaskUs

Metro Manila, National Capital Region, Philippines

Overview

Paul John Mangalonzo is a results-driven global leader with over 21 years of experience, specializing in BPO and RPO account operations. A graduate of AMA University, he has a history of managing all levels of contact center personnel across multiple sites, consistently improving operational efficiency and performance.

He has a keen interest in talent acquisition, frequently posting about new opportunities and seeking talented professionals for his teams. His focus is on building a workforce that is fit for the future, demonstrating a forward-thinking approach to team development.

With two decades focused specifically on BPO and RPO, he possesses deep and transferable expertise in the field.

Personality Overview

Price-Sensitive

Value Seeker

Cautious & Analytical

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  It is quite likely of them to ask for pricing or other concessions. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Leadership Development
His 21-year career is centered on leadership, focusing on performance management, coaching, and developing personnel in multi-site contact center operations.
Talent Acquisition
Actively posts on his feed seeking talented agents and team leaders, indicating a continuous focus on recruitment and team building.
Client Onboarding
His professional headline highlights his role as a client onboarding expert and his success in managing accounts for top-tier clients.

Media Appearances

Paul has no verified media appearances

Work History

7-2021 - 8-2024
Senior Operations Manager at TaskUs
1-2019 - 7-2021
Senior Manager for Client Services and Operations at Alexander Mann Solutions
11-2013 - 1-2019
Senior Operations Manager at Concentrix
7-2011 - 11-2013
Shift Manager at Concentrix
3-2003 - 7-2011
Senior Team Leader at Concentrix

Education

1995 - 1999
Bachelor’s Degree from AMA University

More Information

Social Presence :

Prographics :

Exp : 23 Location : Metro Manila, National Capital Region, Philippines Job Level : N/A Designation : Senior Operations Manager at TaskUs
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Insights For Selling To Paul John

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Don’t try to be too friendly or informal with them
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Paul John is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Paul John

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Paul John move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Paul John take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Paul John

Personality Compatibility


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