Paul John Mangalonzo in

Paul John Mangalonzo

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Senior Operations Manager at TaskUs
📍 Metro Manila, National Capital Region, Philippines

Paul John Mangalonzo is a results-driven global leader with over 21 years of experience, specializing in BPO and RPO account operations. A graduate of AMA University, he has a history of managing all levels of contact center personnel across multiple sites, consistently improving operational efficiency and performance.

He has a keen interest in talent acquisition, frequently posting about new opportunities and seeking talented professionals for his teams. His focus is on building a workforce that is fit for the future, demonstrating a forward-thinking approach to team development.

With two decades focused specifically on BPO and RPO, he possesses deep and transferable expertise in the field.

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Experience
23 Years
Current Role
Senior Operations Manager
Location
Metro Manila, National Capital Region, Philippines
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Paul cares about

Leadership Development
His 21-year career is centered on leadership, focusing on performance management, coaching, and developing personnel in multi-site contact center operations.
Talent Acquisition
Actively posts on his feed seeking talented agents and team leaders, indicating a continuous focus on recruitment and team building.
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Career

Work history

7-2021 - 8-2024
Senior Operations Manager
TaskUs
1-2019 - 7-2021
Senior Manager for Client Services and Operations
Alexander Mann Solutions
11-2013 - 1-2019
Senior Operations Manager
Concentrix
7-2011 - 11-2013
Shift Manager
Concentrix
3-2003 - 7-2011
Senior Team Leader
Concentrix
In the press

Media appearances

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Education
1995 - 1999
Bachelor’s Degree
AMA University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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