Paul OConnor in

Paul OConnor

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Vice President, Operations Excellence at ServiceMaster
📍 Atlanta, Georgia, United States

Paul OConnor is the Vice President of Operations Excellence at ServiceMaster, bringing over 20 years of global experience in IT, innovation, and franchising. A graduate of Technological University Dublin, he is a change agent who has recently been a panelist discussing technologys role in transforming the insurance industry.

He co-developed an automated claims review system to streamline processing and reduce friction in disputes.

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Experience
11 Years
Current Role
Vice President, Operations Excellence
Job Level
Senior
Location
Atlanta, Georgia, United States
Personality Overview

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Decision Approach
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Priorities

Topics Paul cares about

AI in Insurance
Participated in recent industry forums discussing how generative AI is transforming insurance operations, strategy, and risk management.
Automated Claims
Co-developed an automated claims review system designed to streamline processing all the way through to payment, removing friction from disputes.
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Career

Work history

3-2023
Vice President, Operations Excellence
ServiceMaster
7-2021 - 3-2023
Senior Director, Operations Excellence
ServiceMaster
3-2018 - 7-2021
Director of Technology & Business Process
ServiceMaster
1-2003 - 8-2004
Technical Account Manager
Symantec
6-2002 - 1-2003
Licensing Specialist
Microsoft
In the press

Media appearances

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Education
1992 - 1996
Bachelor of Science (B.Sc.)
Technological University Dublin
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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