Paul OConnor in

Paul OConnor

Questioner · DISC type c
Vice President, Operations Excellence at ServiceMaster
📍 Atlanta, Georgia, United States

Paul OConnor is the Vice President of Operations Excellence at ServiceMaster, bringing over 20 years of global experience in IT, innovation, and franchising. A graduate of Technological University Dublin, he is a change agent who has recently been a panelist discussing technologys role in transforming the insurance industry.

He co-developed an automated claims review system to streamline processing and reduce friction in disputes.

Read the full overview →
Experience
11 Years
Current Role
Vice President, Operations Excellence
Job Level
Senior
Location
Atlanta, Georgia, United States
Personality Overview

How Paul shows up

Value Seeker
Price-Sensitive
Systematic

It is quite likely of them to ask for pricing or other concessions. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They prefer to analyze every situation thoroughly.


Priorities

Topics Paul cares about

AI in Insurance
Participated in recent industry forums discussing how generative AI is transforming insurance operations, strategy, and risk management.
Automated Claims
Co-developed an automated claims review system designed to streamline processing all the way through to payment, removing friction from disputes.
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Career

Work history

3-2023
Vice President, Operations Excellence
ServiceMaster
7-2021 - 3-2023
Senior Director, Operations Excellence
ServiceMaster
3-2018 - 7-2021
Director of Technology & Business Process
ServiceMaster
1-2003 - 8-2004
Technical Account Manager
Symantec
6-2002 - 1-2003
Licensing Specialist
Microsoft
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1992 - 1996
Bachelor of Science (B.Sc.)
Technological University Dublin
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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