Paul OConnor

Questioner
DISC Type : c

Vice President, Operations Excellence at ServiceMaster

Atlanta, Georgia, United States

Overview

Paul OConnor is the Vice President of Operations Excellence at ServiceMaster, bringing over 20 years of global experience in IT, innovation, and franchising. A graduate of Technological University Dublin, he is a change agent who has recently been a panelist discussing technologys role in transforming the insurance industry.

He co-developed an automated claims review system to streamline processing and reduce friction in disputes.

Personality Overview

Value Seeker

Price-Sensitive

Systematic

It is quite likely of them to ask for pricing or other concessions.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They prefer to analyze every situation thoroughly.


Topics They Care About

AI in Insurance
Participated in recent industry forums discussing how generative AI is transforming insurance operations, strategy, and risk management.
Automated Claims
Co-developed an automated claims review system designed to streamline processing all the way through to payment, removing friction from disputes.
Ethical AI
Advocates for vigilance and strong organizational oversight to ensure that the implementation of new technologies like AI remains intentional and ethical.

Media Appearances

Paul has no verified media appearances

Work History

3-2023
Vice President, Operations Excellence at ServiceMaster
7-2021 - 3-2023
Senior Director, Operations Excellence at ServiceMaster
3-2018 - 7-2021
Director of Technology & Business Process at ServiceMaster
1-2003 - 8-2004
Technical Account Manager at Symantec
6-2002 - 1-2003
Licensing Specialist at Microsoft

Education

1992 - 1996
Bachelor of Science (B.Sc.) from Technological University Dublin

More Information

Social Presence :

Prographics :

Exp : 11 Location : Atlanta, Georgia, United States Job Level : Senior Designation : Vice President, Operations Excellence at ServiceMaster
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Insights For Selling To Paul

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Back up any claims with data and numbers
  • Share as much information as possible regarding your product

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Paul is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Paul

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Paul move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Paul take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Paul

Personality Compatibility


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