Paula Frasser

Enthusiast
DISC Type : i

Global Head of Customer Success at Topsort

Colombia

Overview

Paula has no verified overview

Personality Overview

Story Driven

Optimistic

Consensus Focused

Unlike D or C types, they are convinced more by stories and testimonials.  They prefer to build relationships rather than staying totally transactional. They are generally friendly, so be careful when relying on their word.

Topics They Care About

Paula has no verified topics they care about

Media Appearances

Paula has no verified media appearances

Work History

1-2026
Global Head of Customer Success at Topsort
4-2025 - 12-2025
Customer Success LATAM at Topsort
8-2023 - 3-2025
Sr. Key Account Manager - Enterprise Accounts at Rappi
8-2022 - 8-2023
Key Account Manager at Rappi
4-2022 - 8-2022
Monetization Vertical Lead - Liquors at Rappi

Education

2021 - 2022
Especialización en Gerencia de Proyectos from Universidad El Bosque
2016 - 2021
Ingeniero Industrial from Universidad El Bosque

More Information

Social Presence :

Prographics :

Exp : 4 Location : Colombia Job Level : Mid-senior Designation : Global Head of Customer Success at Topsort
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Insights For Selling To Paula

During A Call Or A Meeting

DO's

  • Give them the opportunity to lead the conversation where possible
  • Maintain high, positive energy and convey confidence
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Paula is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Paula

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Paula move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Paula take some risk or not?

  • They can take some low-probability risks if needed.

You And Paula

Personality Compatibility


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