Paula Verbist

Critic
DISC Type : C

Loyalty & Rewards Program Manager at Insight Lab

Willemstad, Curacao

Overview

Paula is a Loyalty & Rewards Program Manager at Insight Lab, where she leads a national research initiative on infrastructure and sustainability. She leverages her background in customer relationship management and a degree in Business Administration to transform executive insights into data-driven reports that guide action.

Outside of her core research, Paula is passionate about building meaningful connections with other professionals. She enjoys exchanging ideas and gaining new insights from her network, valuing the energy that comes from connecting with talented people.

Unique fact: She specializes in bringing together public and private sector leaders to tackle challenges like extreme weather and evolving sustainability targets.

Personality Overview

Objective Thinker

Precise

ROI Driven

They like to take decisions independently and do not seek others' support often.  They don’t appreciate bells and whistles unless backed by data. They prefer to analyze logically and value objective facts over emotions.

Topics They Care About

Sustainability & Resilience
Currently leads a national research initiative exploring how leaders are planning for infrastructure and resilience improvements.
Executive Engagement
Her role centers on gathering insights from executives, decision-makers, and community leaders for data-driven reports.
Customer Loyalty
Her title is Loyalty & Rewards Program Manager, and she has a deep career history in customer satisfaction and retention.

Media Appearances

Paula has no verified media appearances

Work History

5-2023
Loyalty & Rewards Program Manager at Insight Lab
5-2022 - 5-2023
Customer Service Agent at PowerPlay
5-2021 - 6-2022
Customer Service Representative at Fortuna Club
6-2019 - 8-2021
Customer Service Manager at Curacao Gardens

Education

Business Administration and Management from Intercontinental University of Curacao

More Information

Social Presence :

Prographics :

Exp : 6 Location : Willemstad, Curacao Job Level : Middle Designation : Loyalty & Rewards Program Manager at Insight Lab
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Insights For Selling To Paula

During A Call Or A Meeting

DO's

  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Tell them what ROI they can expect
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Don’t rush them till they have clearly gotten all the necessary information
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Paula is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Paula

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Paula move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Paula take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Paula

Personality Compatibility


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