Paulo Santos

Go-getter
DISC Type : d

Assistente de Customer Success II at Grupo 3corações

Fortaleza, Ceará, Brazil

Overview

Paulo Santos is a Customer Success professional at Grupo 3corações, specializing in the B2B client experience. With a background in Human Resources and customer service, he is skilled in Salesforce and has earned Lean Six Sigma Yellow and White Belt certifications. Colleagues describe him as empathetic, observant, and a good listener.

Driven by a passion for continuous learning, Paulo frequently undertakes new courses to enhance his skills in customer success and process optimization. He combines his professional commitment with a personal passion for coffee, aligning his interests with his role at one of Brazils largest coffee companies.

Unique fact: Paulo was nominated for the "Paixão em Servir" (Passion to Serve) award for three consecutive years at a previous role.

Personality Overview

Direct & Candid

Self-Confident

Fast-Paced

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They can be nudged to make faster decisions by offering what they value. They care equally about the product and its potential impact.

Topics They Care About

Customer Experience
His role focuses on managing post-sale relationships, ensuring satisfaction, and handling all customer interactions from complaints to compliments.
Process Improvement
He recently completed Lean Six Sigma certifications and is involved in internal projects like "Organiza CS" to enhance team efficiency.
Continuous Learning
Actively takes courses on platforms like Udemy to deepen his expertise in areas like structuring Customer Success from the ground up.

Media Appearances

Paulo has no verified media appearances

Work History

6-2025
Assistente de Customer Success II at Grupo 3corações
2-2023 - 6-2025
Assistente de Customer Success at Grupo 3corações
6-2022 - 6-2025
Assistente de Remuneração Variável at Grupo 3corações
10-2021 - 12-2021
Assistente administrativo at Solar Coca-Cola
1-2019 - 10-2021
Operador de CSC II at Solar Coca-Cola

Education

9-2025 - 9-2025
Education details unavailable from 3Corações
10-2024 - 10-2024
Curso from Escola do Sebrae

More Information

Social Presence :

Prographics :

Exp : 8 Location : Fortaleza, Ceará, Brazil Job Level : N/A Designation : Assistente de Customer Success II at Grupo 3corações
URL has been copied!

Insights For Selling To Paulo

During A Call Or A Meeting

DO's

  • Tell them that you are there to help them create visible impact within their organization
  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Stress on the business value that your product offers

DONT's

  • Avoid long winding pitches, stay objective
  • Avoid repeating yourself or making generalizations
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Paulo is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Paulo

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Paulo move?

  • Their decision making speed is somewhere in the middle.
  • Can Paulo take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Paulo

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.