Paulo Santos is a Customer Success professional at Grupo 3corações, specializing in the B2B client experience. With a background in Human Resources and customer service, he is skilled in Salesforce and has earned Lean Six Sigma Yellow and White Belt certifications. Colleagues describe him as empathetic, observant, and a good listener.
Driven by a passion for continuous learning, Paulo frequently undertakes new courses to enhance his skills in customer success and process optimization. He combines his professional commitment with a personal passion for coffee, aligning his interests with his role at one of Brazils largest coffee companies.
Unique fact: Paulo was nominated for the "Paixão em Servir" (Passion to Serve) award for three consecutive years at a previous role.
Read the full overview →They focus on objectivity in a pitch and pay little attention to bells and whistles. They can be nudged to make faster decisions by offering what they value. They care equally about the product and its potential impact.
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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