Paulo Santos in

Paulo Santos

Go-getter · DISC type d
Assistente de Customer Success II at Grupo 3corações
📍 Fortaleza, Ceará, Brazil

Paulo Santos is a Customer Success professional at Grupo 3corações, specializing in the B2B client experience. With a background in Human Resources and customer service, he is skilled in Salesforce and has earned Lean Six Sigma Yellow and White Belt certifications. Colleagues describe him as empathetic, observant, and a good listener.

Driven by a passion for continuous learning, Paulo frequently undertakes new courses to enhance his skills in customer success and process optimization. He combines his professional commitment with a personal passion for coffee, aligning his interests with his role at one of Brazils largest coffee companies.

Unique fact: Paulo was nominated for the "Paixão em Servir" (Passion to Serve) award for three consecutive years at a previous role.

Read the full overview →
Experience
8 Years
Current Role
Assistente de Customer Success II
Location
Fortaleza, Ceará, Brazil
Personality Overview

How Paulo shows up

Direct & Candid
Self-Confident
Fast-Paced

They focus on objectivity in a pitch and pay little attention to bells and whistles. They can be nudged to make faster decisions by offering what they value. They care equally about the product and its potential impact.

Priorities

Topics Paulo cares about

Customer Experience
His role focuses on managing post-sale relationships, ensuring satisfaction, and handling all customer interactions from complaints to compliments.
Process Improvement
He recently completed Lean Six Sigma certifications and is involved in internal projects like "Organiza CS" to enhance team efficiency.
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Career

Work history

6-2025
Assistente de Customer Success II
Grupo 3corações
2-2023 - 6-2025
Assistente de Customer Success
Grupo 3corações
6-2022 - 6-2025
Assistente de Remuneração Variável
Grupo 3corações
10-2021 - 12-2021
Assistente administrativo
Solar Coca-Cola
1-2019 - 10-2021
Operador de CSC II
Solar Coca-Cola
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
9-2025 - 9-2025
Education details unavailable
3Corações
10-2024 - 10-2024
Curso
Escola do Sebrae
Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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