Pedro Cedeno in

Pedro Cedeno

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Acting Director of IT Operations at City of Philadelphia
📍 Philadelphia, Pennsylvania, United States

As Acting Director of IT Operations for the City of Philadelphia, Pedro Cedeno leads the 24/7 Information Technology Command Center. He focuses on transforming critical city-wide IT systems and infrastructure, drawing on his expertise in change and incident management. He holds a Master of Engineering from Drexel University.

His career includes receiving awards for Operational Excellence and Customer Engagement while with Philly311.

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Experience
10 Years
Current Role
Acting Director of IT Operations
Job Level
Mid-senior
Location
Philadelphia, Pennsylvania, United States
Personality Overview

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Priorities

Topics Pedro cares about

IT Operations
He leads the City of Philadelphia's IT Command Center, providing 24/7 operational oversight for critical city-wide systems and infrastructure.
Infrastructure Transformation
He has been instrumental in modernizing the city's Unified Dispatch into a contemporary IT Command Center, aligning with SOC/NOC standards.
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Career

Work history

6-2024
Acting Director of IT Operations
City of Philadelphia
1-2025
Senior IT Administrator City Of Philadelphia Office of Innovation & Technology
City of Philadelphia
9-2013 - 2-2022
Project ManaCall Center Technical Specialist City Of Philadelphia Office of Innovation & Technology
City of Philadelphia
6-2013 - 8-2013
Quality Assurance Manager/Workforce Performance Improvement Coordinator (2013)
CITY OF PHILADELPHIA – Office of the Managing Director, 311 Contact Center
customer services
Keystone Mercy Health Plan
In the press

Media appearances

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Education
9-2022 - 5-2025
Master of Engineering - MEng
Drexel University
2016 - 2020
Education details unavailable
LaSalle University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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