Pedro Cedeno

Go-getter
DISC Type : d

Acting Director of IT Operations at City of Philadelphia

Philadelphia, Pennsylvania, United States

Overview

As Acting Director of IT Operations for the City of Philadelphia, Pedro Cedeno leads the 24/7 Information Technology Command Center. He focuses on transforming critical city-wide IT systems and infrastructure, drawing on his expertise in change and incident management. He holds a Master of Engineering from Drexel University.

His career includes receiving awards for Operational Excellence and Customer Engagement while with Philly311.

Personality Overview

Self-Confident

Vision Oriented

Fast-Paced

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They can be nudged to make faster decisions by offering what they value. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

IT Operations
He leads the City of Philadelphia's IT Command Center, providing 24/7 operational oversight for critical city-wide systems and infrastructure.
Infrastructure Transformation
He has been instrumental in modernizing the city's Unified Dispatch into a contemporary IT Command Center, aligning with SOC/NOC standards.
Operational Excellence
This is a key theme in his professional headline and he previously won an award in this category for his work with the city's 311 Contact Center.

Media Appearances

Pedro has no verified media appearances

Work History

6-2024
Acting Director of IT Operations at City of Philadelphia
1-2025
Senior IT Administrator City Of Philadelphia Office of Innovation & Technology at City of Philadelphia
9-2013 - 2-2022
Project ManaCall Center Technical Specialist City Of Philadelphia Office of Innovation & Technology at City of Philadelphia
6-2013 - 8-2013
Quality Assurance Manager/Workforce Performance Improvement Coordinator (2013) at CITY OF PHILADELPHIA – Office of the Managing Director, 311 Contact Center
customer services at Keystone Mercy Health Plan

Education

9-2022 - 5-2025
Master of Engineering - MEng from Drexel University
2016 - 2020
Education details unavailable from LaSalle University

More Information

Social Presence :

Prographics :

Exp : 10 Location : Philadelphia, Pennsylvania, United States Job Level : Mid-senior Designation : Acting Director of IT Operations at City of Philadelphia
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Insights For Selling To Pedro

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Get to the point quickly instead of spending too much time on pleasantries

DONT's

  • Avoid repeating yourself or making generalizations
  • Do not give up if they are not convinced, try again with a different approach
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pedro is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Pedro

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Pedro move?

  • Their decision making speed is somewhere in the middle.
  • Can Pedro take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Pedro

Personality Compatibility


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