Pedro Miranda

Energizer
DISC Type : I

Customer Service Manager at Solenis

São Paulo, Brazil

Overview

Pedro Miranda is a Customer Service Manager at Solenis with 11 years of experience in Order-to-Cash processes and supply chain management. A graduate of FGV, he leads a team of 60-70 employees and is skilled in SAP and Salesforce, focusing on enhancing customer experience.

He has a proven track record of leading teams through complex M&A integrations at multiple international companies.

Personality Overview

Big Picture Person

Enthusiastic

Believer

They are people oriented, friendly and like creating new connections.  They excel at seeing the bigger picture, and the long-term impact of their decisions. They are naturally enthusiastic, so take their promise with a pinch of salt.

Topics They Care About

Customer Experience
A core focus in his current and past roles, where he leads large customer service teams to achieve business goals.
M&A Integration
Has active participation and experience leading teams through Mergers & Acquisitions and other large-scale organizational projects.
Order-to-Cash Process
His expertise is centered on managing and optimizing the complete Order-to-Cash cycle for different business segments.

Media Appearances

Pedro has no verified media appearances

Work History

1-2025
Customer Service Manager at Solenis
11-2021 - 1-2025
Customer Service Supervisor at Diversey
10-2019 - 10-2021
Deputy Manager Operations at VFS Global
10-2018 - 10-2019
Customer Service Team Lead at VFS Global
2-2015 - 10-2018
Bilingual Administrative Analyst at VFS Global

Education

8-2018 - 1-2020
Graduate Degree from FGV - Fundação Getulio Vargas
8-2014 - 1-2017
Associate's degree from USCS - Universidade Municipal de São Caetano do Sul

More Information

Social Presence :

Prographics :

Exp : 10 Location : São Paulo, Brazil Job Level : Middle Designation : Customer Service Manager at Solenis
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Insights For Selling To Pedro

During A Call Or A Meeting

DO's

  • Share some stories about how you you have helped people in similar positions succeed
  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.

DONT's

  • Avoid overloading them with too much detail
  • Avoid cutting into their flow
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pedro is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Pedro

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Pedro move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Pedro take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Pedro

Personality Compatibility


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