Pedro Miranda in

Pedro Miranda

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Customer Service Manager at Solenis
📍 São Paulo, Brazil

Pedro Miranda is a Customer Service Manager at Solenis with 11 years of experience in Order-to-Cash processes and supply chain management. A graduate of FGV, he leads a team of 60-70 employees and is skilled in SAP and Salesforce, focusing on enhancing customer experience.

He has a proven track record of leading teams through complex M&A integrations at multiple international companies.

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Experience
10 Years
Current Role
Customer Service Manager
Job Level
Middle
Location
São Paulo, Brazil
Personality Overview

How Pedro shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Pedro cares about

Customer Experience
A core focus in his current and past roles, where he leads large customer service teams to achieve business goals.
M&A Integration
Has active participation and experience leading teams through Mergers & Acquisitions and other large-scale organizational projects.
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Career

Work history

1-2025
Customer Service Manager
Solenis
11-2021 - 1-2025
Customer Service Supervisor
Diversey
10-2019 - 10-2021
Deputy Manager Operations
VFS Global
10-2018 - 10-2019
Customer Service Team Lead
VFS Global
2-2015 - 10-2018
Bilingual Administrative Analyst
VFS Global
In the press

Media appearances

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Education
8-2018 - 1-2020
Graduate Degree
FGV - Fundação Getulio Vargas
8-2014 - 1-2017
Associate's degree
USCS - Universidade Municipal de São Caetano do Sul
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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