Pedro Teixeira in

Pedro Teixeira

Login to view DISC.
Associate Director, Service Delivery at Concentrix
📍 Porto Metropolitan Area, Portugal

Pedro Teixeira is an operations leader with over 8 years of experience at Concentrix, managing large-scale global BPO and CX operations. He specializes in P&L management, scaling teams, and driving cost optimization through technology. He holds a background in Audiovisual Communications Technologies.

He recently concluded a nearly 10-year tenure at Concentrix, where he grew from a Quality Assurance Specialist to an Associate Director of Service Delivery.

Unique fact: He has successfully built and scaled new operations from the ground up, growing a team from 0 to 500 full-time employees.

Read the full overview →
Experience
13 Years
Current Role
Associate Director, Service Delivery
Location
Porto Metropolitan Area, Portugal
Personality Overview

How Pedro shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Pedro cares about

Scaling Operations
Has direct experience building operations from 0 to 500 FTE and frequently posts about the challenges of achieving structured, sustainable growth.
Cost Optimization
Advocates for cost reduction through process simplification and automation rather than just short-term cuts that can hurt performance.
+4 more topics Login to view topics
Career

Work history

3-2024 - 2-2026
Associate Director, Service Delivery
Concentrix
6-2022 - 2-2024
Senior Operations Manager
Concentrix
3-2020 - 5-2022
Operations Manager
Concentrix
9-2017 - 2-2020
Team Leader Operations
Concentrix
1-2017 - 8-2017
Concentrix Quality Assurance Specialist
Randstad Portugal
In the press

Media appearances

Pedro Teixeira - Associate Director at Concentrix | The Org. Featured in The Org
See now
Education
2004 - 2007
Audiovisual Communications Technologies/Technicians
Instituto Multimedia Porto
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other Concentrix Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Pedro. Free, 10 seconds.