Pedro Teixeira

Energizer
DISC Type : I

Associate Director, Service Delivery at Concentrix

Porto Metropolitan Area, Portugal

Overview

Pedro Teixeira is an operations leader with over 8 years of experience at Concentrix, managing large-scale global BPO and CX operations. He specializes in P&L management, scaling teams, and driving cost optimization through technology. He holds a background in Audiovisual Communications Technologies.

He recently concluded a nearly 10-year tenure at Concentrix, where he grew from a Quality Assurance Specialist to an Associate Director of Service Delivery.

Unique fact: He has successfully built and scaled new operations from the ground up, growing a team from 0 to 500 full-time employees.

Personality Overview

Big Picture Person

Informal

Relationship Oriented

They are naturally enthusiastic, so take their promise with a pinch of salt.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They excel at seeing the bigger picture, and the long-term impact of their decisions.

Topics They Care About

Scaling Operations
Has direct experience building operations from 0 to 500 FTE and frequently posts about the challenges of achieving structured, sustainable growth.
Cost Optimization
Advocates for cost reduction through process simplification and automation rather than just short-term cuts that can hurt performance.
Operational Efficiency
Focuses on improving performance by redesigning core workflows and queue structures, believing this is more effective than simply increasing headcount to meet SLAs.

Media Appearances

Pedro Teixeira - Associate Director at Concentrix | The Org. Featured in The Org

See Now

Work History

3-2024 - 2-2026
Associate Director, Service Delivery at Concentrix
6-2022 - 2-2024
Senior Operations Manager at Concentrix
3-2020 - 5-2022
Operations Manager at Concentrix
9-2017 - 2-2020
Team Leader Operations at Concentrix
1-2017 - 8-2017
Concentrix Quality Assurance Specialist at Randstad Portugal

Education

2004 - 2007
Audiovisual Communications Technologies/Technicians from Instituto Multimedia Porto

More Information

Social Presence :

Prographics :

Exp : 13 Location : Porto Metropolitan Area, Portugal Job Level : N/A Designation : Associate Director, Service Delivery at Concentrix
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Insights For Selling To Pedro

During A Call Or A Meeting

DO's

  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Invite them for a lunch or a drink/coffee

DONT's

  • Avoid overloading them with too much detail
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pedro is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Pedro

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Pedro move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Pedro take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Pedro

Personality Compatibility


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