Piyank is a machine learning software engineer at Meta with a background in deploying end-to-end AI systems. His expertise, developed at Agoda and Coinbase, lies in LTV estimation and customer support automation using chatbots and intent detection. He holds a Master of Science from the Indian Institute of Technology, Kharagpur.
He co-invented and holds a patent for an extractive summarization system designed to analyze and summarize customer interactions.
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