AVP – EUS -Technical Service Manager at Standard Chartered GBS (P) Ltd.
📍 Tiruvallur, Tamil Nadu, India
Prabhuram is an AVP and Technical Service Manager at Standard Chartered GBS, overseeing IT services for 95, 000 users across 56 countries. An expert in IT Service Management and operational excellence, he holds multiple ITIL certifications and a Bachelors degree in Computer Applications from the University of Madras.
He has successfully driven significant service improvements, including reducing incident resolution times by 15% and boosting user satisfaction by 40% in his current role.
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Experience
27 Years
Current Role
AVP – EUS -Technical Service Manager
Job Level
Middle
Location
Tiruvallur, Tamil Nadu, India
Personality Overview
How Prabhuram shows up
Big Picture Person
Informal
Enthusiastic
They excel at seeing the bigger picture, and the long-term impact of their decisions. They are people oriented, friendly and like creating new connections. They are naturally enthusiastic, so take their promise with a pinch of salt.
Priorities
Topics Prabhuram cares about
Global Service Delivery
Leads a global team overseeing service performance for 95, 000 users across 56 countries, focusing on optimizing delivery and enhancing user satisfaction.
Operational Excellence
Specializes in streamlining processes and has a proven track record of leading large-scale transformations to improve efficiency and service levels.
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Career
Work history
12-2020
AVP – EUS -Technical Service Manager
Standard Chartered GBS (P) Ltd.
1-2015 - 12-2020
Senior Manager – Project Delivery
Vodafone Business Shared Services.
7-2013 - 3-2014
Branch Head – Projects
Actis Technologies P Limited
7-2012 - 6-2013
Sr.Manager-Sales
Business Octane Solutions Pvt. Ltd.
2005 - 2012
Manager - Sales
Godrej & Boyce Mfg.Co.Ltd
In the press
Media appearances
No media yetWe could not find public media appearances for this person.
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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