Prabhuram Varadharajan

Energizer
DISC Type : I

AVP – EUS -Technical Service Manager at Standard Chartered GBS (P) Ltd.

Tiruvallur, Tamil Nadu, India

Overview

Prabhuram is an AVP and Technical Service Manager at Standard Chartered GBS, overseeing IT services for 95, 000 users across 56 countries. An expert in IT Service Management and operational excellence, he holds multiple ITIL certifications and a Bachelors degree in Computer Applications from the University of Madras.

He has successfully driven significant service improvements, including reducing incident resolution times by 15% and boosting user satisfaction by 40% in his current role.

Personality Overview

Big Picture Person

Informal

Enthusiastic

They excel at seeing the bigger picture, and the long-term impact of their decisions.  They are people oriented, friendly and like creating new connections. They are naturally enthusiastic, so take their promise with a pinch of salt.

Topics They Care About

Global Service Delivery
Leads a global team overseeing service performance for 95, 000 users across 56 countries, focusing on optimizing delivery and enhancing user satisfaction.
Operational Excellence
Specializes in streamlining processes and has a proven track record of leading large-scale transformations to improve efficiency and service levels.
Cybersecurity Compliance
Demonstrates a strong focus on security, having improved cybersecurity compliance by 38% through strategic collaboration with operations and engineering teams.

Media Appearances

Prabhuram has no verified media appearances

Work History

12-2020
AVP – EUS -Technical Service Manager at Standard Chartered GBS (P) Ltd.
1-2015 - 12-2020
Senior Manager – Project Delivery at Vodafone Business Shared Services.
7-2013 - 3-2014
Branch Head – Projects at Actis Technologies P Limited
7-2012 - 6-2013
Sr.Manager-Sales at Business Octane Solutions Pvt. Ltd.
2005 - 2012
Manager - Sales at Godrej & Boyce Mfg.Co.Ltd

Education

BCA from University of Madras

More Information

Social Presence :

Prographics :

Exp : 27 Location : Tiruvallur, Tamil Nadu, India Job Level : Middle Designation : AVP – EUS -Technical Service Manager at Standard Chartered GBS (P) Ltd.
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Insights For Selling To Prabhuram

During A Call Or A Meeting

DO's

  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.

DONT's

  • Avoid overloading them with too much detail
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Prabhuram is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Prabhuram

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Prabhuram move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Prabhuram take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Prabhuram

Personality Compatibility


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