Priscila Pereira

Critic
DISC Type : C

Senior Manager, AMS Contact Center Operations (Commercial Segment) at HP

Barueri, São Paulo, Brazil

Overview

Priscila is a results-driven senior executive with over 20 years of experience leading large-scale customer support operations and business transformation for HP across the Americas. She has a proven record of driving efficiency and superior customer experience. Priscila holds an International MBA in Entrepreneurship & Strategy from FIA Business School.

She is a passionate diversity and inclusion advocate and the Co-Founder of Círculo Delas, an organization dedicated to empowering entrepreneurial women to achieve their full potential. Priscila has also chaired HPs Women Impact Network in Brazil, actively advancing inclusion and mentoring future leaders.

Unique fact: She is the co-founder of Círculo Delas, a purpose-driven initiative to help entrepreneurial women grow and succeed.

Personality Overview

Objective Thinker

Precise

ROI Driven

They enjoy working alone and do not rely on others very often.  They are quite likely to negotiate on pricing or other key terms. They prefer to do logical analysis and value evidence over emotions.

Topics They Care About

Customer Experience
Leads HP's customer care center operations and publicly discusses strategies for creating an excellent end-to-end customer journey, from product conception to post-sale support.
Female Empowerment
Co-founded Círculo Delas to empower entrepreneurial women and actively promotes events like the LATAM Female Digital Talent Summit to support women's professional development.
Diversity & Inclusion
A vocal advocate for D&I, she has chaired HP's Women Impact Network and consistently promotes initiatives aimed at empowering diverse talent in Latin America.

Media Appearances

Priscila has no verified media appearances

Work History

11-2024
Senior Manager, AMS Contact Center Operations (Commercial Segment) at HP
11-2020 - 10-2024
Senior Manager, LATAM Contact Center Operations & Business Performance at HP
8-2017 - 10-2020
Senior Manager, LATAM Contact Center Operations at HP
5-2006 - 5-2007
Coordinator, Financial Administration & Facilities at Intermedica
7-2004 - 5-2006
Supervisor, Material Planning at Xerox Brazil

Education

2016 - 2018
Master in Business Administration (MBA) from FIA Business School
2013 - 2014
Specialization in Business Administration (Postgraduate) from FGV - Fundação Getulio Vargas

More Information

Social Presence :

Prographics :

Exp : 11 Location : Barueri, São Paulo, Brazil Job Level : Middle Designation : Senior Manager, AMS Contact Center Operations (Commercial Segment) at HP
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Insights For Selling To Priscila

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Tell them what ROI they can expect
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories

DONT's

  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Make extra effort to not seem pushy or confrontational

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Priscila is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Priscila

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Priscila move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Priscila take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Priscila

Personality Compatibility


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