Rachel Baker

Enigma
DISC Type : cdi

Head of Business Customer at South East Water UK

Rochester, England, United Kingdom

Overview

Rachel Baker is a seasoned leader in the water industry with over 20 years of experience. As the Head of Business Customer at South East Water, she leverages her extensive background in network operations and developer services to enhance customer relations and manage key business accounts.

Personality Overview

Challenger

Fast Follower

Hard To Convince

They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are generally strong communicators and are not easy to convince. They are likely to ask many questions and look heavily for supporting proof as well as information.

Topics They Care About

Business Customer Strategy
In her current role, she is focused on developing and implementing strategies to support and retain business customers.
Water Network Operations
Previously served as Network Services Manager, giving her deep expertise in the operational and logistical aspects of water management.
Developer Services
Her experience as a Developer Services Manager indicates a strong understanding of the needs of property developers and new connections.

Media Appearances

Rachel has no verified media appearances

Work History

3-2024
Head of Business Customer at South East Water UK
12-2020 - 2-2024
Network Services Manager at South East Water UK
8-2001 - 11-2020
Developer Services Manager at South East Water UK

Education

Rachel has no verified education history

More Information

Social Presence :

Prographics :

Exp : N/A Location : Rochester, England, United Kingdom Job Level : N/A Designation : Head of Business Customer at South East Water UK
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Insights For Selling To Rachel

During A Call Or A Meeting

DO's

  • Build rapport slwly without rushing, it will come handy to handle hard questions later
  • Leverage 'negging', or the art of asking negative questions like "you must not be convinced yet..."
  • Use phrases like ‘clear evidence’, ‘data-based results’ etc.

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t brush off any concerns, take all questions seriously. They are easily deterred
  • Avoid long presentations and just 'high-level' value proposition, dive into the details

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rachel is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Rachel

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Rachel move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Rachel take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Rachel

Personality Compatibility


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