Rachel Chambers in

Rachel Chambers

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Head of Retention at Sky
📍 Greater London, England, United Kingdom

Rachel Chambers is a CRM marketing professional and the Head of Retention at Sky, where she implements innovative, data-driven communications to drive engagement and loyalty. Her experience includes leading CRM and eCommerce teams at Sky and developing customer personalisation strategies at British Airways. She holds a Diploma in Direct and Interactive Marketing.

There is no publicly available information about her personal life or interests.

She is a double-certified Braze professional, holding both the Braze Certified Practitioner and Marketer certifications.

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Experience
14 Years
Current Role
Head of Retention
Job Level
Mid-senior
Location
Greater London, England, United Kingdom
Personality Overview

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Decision Approach
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Priorities

Topics Rachel cares about

Customer Retention
As the Head of Retention at Sky, her primary focus is on strategies that drive customer loyalty and value across TV, Broadband, Mobile, and Insurance products.
Data-Driven Marketing
Her entire career is focused on using data to create personalised and effective marketing communications, a skill she honed at both Sky and British Airways.
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Career

Work history

3-2026
Head of Retention
Sky
8-2025 - 3-2026
Head of Ecommerce
Sky
4-2022 - 9-2025
CRM Lead
Sky
1-2018 - 4-2022
Customer Strategy Lead
British Airways
11-2016 - 12-2017
Customer Personalisation Lead
British Airways
In the press

Media appearances

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Education
Direct and Interactive Marketing (Diploma)
The Institute of Direct and Digital Marketing (IDM)
BA
The University of Manchester
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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