Rachel Dowle

Wildcard
DISC Type : cis

Global Head of Customer Experience at Watchfinder

Whitfield, England, United Kingdom

Overview

Rachel has no verified overview

Personality Overview

Curious But Skeptical

Friendly But Slow

Requires Proof

They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions  They typically tend to be late adopters even when they seem friendly and excited about what you have to sell They are often friendly and nice, but can sometimes suprise you with their piercing questions

Topics They Care About

Rachel has no verified topics they care about

Media Appearances

Rachel has no verified media appearances

Work History

11-2021
Global Head of Customer Experience at Watchfinder
6-2017 - 11-2021
Head of Customer Care Operations at YOOX NET-A-PORTER GROUP
7-2016 - 6-2017
Customer Experience Manager at Priority Freight
11-2015 - 6-2016
Assistant Operations Manager at Priority Freight
11-2014 - 4-2015
New Space Programme Manager at Tesco PLC

Education

2003 - 2006
Bachelor's degree from University for the Creative Arts
1995 - 2002
Education details unavailable from Dover Grammar School for Girls

More Information

Social Presence :

Prographics :

Exp : 13 Location : Whitfield, England, United Kingdom Job Level : Mid-senior Designation : Global Head of Customer Experience at Watchfinder
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Insights For Selling To Rachel

During A Call Or A Meeting

DO's

  • Help them realize that there is no personal risk in making this decision
  • Share testimonials from known people and give multiple examples of product value
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.

DONT's

  • Don't ask them to move fast, let them take their time and digest all the information
  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rachel is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Rachel

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Rachel move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Rachel take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Rachel

Personality Compatibility


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