Rachel Moore

Initiator
DISC Type : Di

Director, Customer Support at Quo

Sunnyvale, California, United States

Overview

Rachel is a customer support operations leader with over a decade of experience scaling technical teams in SaaS, IoT, and health tech. She specializes in building data-driven, customer-obsessed organizations. Colleagues and reports describe her as a thoughtful, people-centered, and exceptional leader.

Outside of her primary role, Rachel runs a resume writing and editing service, demonstrating a passion for helping professionals with their career development. She has completed several courses and certifications related to Generative AI and its application in productivity and critical thinking.

Rachel was named "Executive of the Year" in the 2020 Excellence in Customer Service Awards.

Personality Overview

Impact-Oriented

Conviction Driven

Friendly Challenger

They usually prefer to drive the conversation.  They respond well to objective pitches but also attach some value to relationships. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

AI in Support
She champions AI-driven support, focusing on intelligent routing and automation to improve speed and accuracy, and believes AI should augment human empathy, not replace it.
Empathetic Leadership
Her leadership style is grounded in advocacy for both customers and her team. She fosters cultures of ownership, recognition, and accountability.
Scaling Operations
She has extensive experience leading support functions through hyper-growth and international expansion, emphasizing that smart scaling sometimes means choosing restraint over adding more processes.

Media Appearances

Rachel has no verified media appearances

Work History

9-2025
Director, Customer Support at Quo
4-2025 - 9-2025
Senior Manager, Customer Support & Operations at Thalamus
6-2024 - 4-2025
Senior Manger, Customer Support at Thalamus
4-2023 - 9-2023
Senior Manager, Customer Escalations & Operations at Made Renovation
3-2020 - 1-2023
Department Manager, Customer Care Operations - North America at Lucid Motors

Education

3-2020 - 10-2023
Associate of Arts - AA from De Anza College
3-2020 - 11-2021
Associate of Arts - AA from De Anza College

More Information

Social Presence :

Prographics :

Exp : 16 Location : Sunnyvale, California, United States Job Level : Mid-senior Designation : Director, Customer Support at Quo
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Insights For Selling To Rachel

During A Call Or A Meeting

DO's

  • Look like someone who is on top of their game
  • Focus on the big picture and the strategic value of your product
  • Acknowledge their status and position during the conversation

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t keep repeating the same information, it could make them impatient
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rachel is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Rachel

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Rachel move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Rachel take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Rachel

Personality Compatibility


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