Rachel Moore in

Rachel Moore

Initiator · DISC type Di
Director, Customer Support at Quo
📍 Sunnyvale, California, United States

Rachel is a customer support operations leader with over a decade of experience scaling technical teams in SaaS, IoT, and health tech. She specializes in building data-driven, customer-obsessed organizations. Colleagues and reports describe her as a thoughtful, people-centered, and exceptional leader.

Outside of her primary role, Rachel runs a resume writing and editing service, demonstrating a passion for helping professionals with their career development. She has completed several courses and certifications related to Generative AI and its application in productivity and critical thinking.

Rachel was named "Executive of the Year" in the 2020 Excellence in Customer Service Awards.

Read the full overview →
Experience
16 Years
Current Role
Director, Customer Support
Job Level
Mid-senior
Location
Sunnyvale, California, United States
Personality Overview

How Rachel shows up

Impact-Oriented
Conviction Driven
Friendly Challenger

They usually prefer to drive the conversation. They respond well to objective pitches but also attach some value to relationships. They measure a product on its merit but can be influenced by strong testimonials.

Priorities

Topics Rachel cares about

AI in Support
She champions AI-driven support, focusing on intelligent routing and automation to improve speed and accuracy, and believes AI should augment human empathy, not replace it.
Empathetic Leadership
Her leadership style is grounded in advocacy for both customers and her team. She fosters cultures of ownership, recognition, and accountability.
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Career

Work history

9-2025
Director, Customer Support
Quo
4-2025 - 9-2025
Senior Manager, Customer Support & Operations
Thalamus
6-2024 - 4-2025
Senior Manger, Customer Support
Thalamus
4-2023 - 9-2023
Senior Manager, Customer Escalations & Operations
Made Renovation
3-2020 - 1-2023
Department Manager, Customer Care Operations - North America
Lucid Motors
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
3-2020 - 10-2023
Associate of Arts - AA
De Anza College
3-2020 - 11-2021
Associate of Arts - AA
De Anza College
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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