Rachel Moore in

Rachel Moore

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Director, Customer Support at Quo
📍 Sunnyvale, California, United States

Rachel is a customer support operations leader with over a decade of experience scaling technical teams in SaaS, IoT, and health tech. She specializes in building data-driven, customer-obsessed organizations. Colleagues and reports describe her as a thoughtful, people-centered, and exceptional leader.

Outside of her primary role, Rachel runs a resume writing and editing service, demonstrating a passion for helping professionals with their career development. She has completed several courses and certifications related to Generative AI and its application in productivity and critical thinking.

Rachel was named "Executive of the Year" in the 2020 Excellence in Customer Service Awards.

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Experience
16 Years
Current Role
Director, Customer Support
Job Level
Mid-senior
Location
Sunnyvale, California, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Rachel cares about

AI in Support
She champions AI-driven support, focusing on intelligent routing and automation to improve speed and accuracy, and believes AI should augment human empathy, not replace it.
Empathetic Leadership
Her leadership style is grounded in advocacy for both customers and her team. She fosters cultures of ownership, recognition, and accountability.
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Career

Work history

9-2025
Director, Customer Support
Quo
4-2025 - 9-2025
Senior Manager, Customer Support & Operations
Thalamus
6-2024 - 4-2025
Senior Manger, Customer Support
Thalamus
4-2023 - 9-2023
Senior Manager, Customer Escalations & Operations
Made Renovation
3-2020 - 1-2023
Department Manager, Customer Care Operations - North America
Lucid Motors
In the press

Media appearances

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Education
3-2020 - 10-2023
Associate of Arts - AA
De Anza College
3-2020 - 11-2021
Associate of Arts - AA
De Anza College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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