Rafael Correia

Examiner
DISC Type : cs

Coordenador de suporte técnico at Grupo Ser Educacional

Recife, Pernambuco, Brazil

Overview

Rafael Correia is a Support Coordinator at Grupo Ser Educacional with over a decade of experience at the company. He leads a large, distributed team focused on innovation and efficiency in IT support. People who have worked with him describe him as skillful, analytical, and a true leader.

Rafael is passionate about continuous learning and professional development. He actively seeks out new challenges and opportunities to expand his skill set, recently exploring Amazon Web Services and enhancing his Microsoft Office competencies to stay current with technology trends.

He has progressed from an Analyst to a Coordinator within the same organization, now managing a team of approximately 100 employees across various states.

Personality Overview

Late Adopter

Status Quo Seeker

Process Oriented

They do not like taking risks at all and go for proven options in the end.  They are always well-planned and adopt a systematic approach. Being observant comes to them naturally.

Topics They Care About

IT Team Leadership
Leads a large, geographically dispersed support and HelpDesk team with a focus on implementing innovation and creating efficiency.
Continuous Improvement
Focuses on implementing process enhancements to guarantee agile service, reduce costs, and improve the user experience for colleagues and clients.
Professional Growth
Demonstrates a commitment to self-improvement by actively learning new technologies, such as pursuing knowledge in Amazon Web Services.

Media Appearances

Rafael has no verified media appearances

Work History

6-2024
Coordenador de suporte técnico at Grupo Ser Educacional
9-2017
Supervisor de Suporte at Grupo Ser Educacional
8-2011 - 9-2017
Analista de suporte at Grupo Ser Educacional

Education

2017 - 2019
Pós-graduação Lato Sensu - MBA from Unibratec
2012 - 2016
Graduação Tecnologo from UNINASSAU

More Information

Social Presence :

Prographics :

Exp : 14 Location : Recife, Pernambuco, Brazil Job Level : N/A Designation : Coordenador de suporte técnico at Grupo Ser Educacional
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Insights For Selling To Rafael

During A Call Or A Meeting

DO's

  • Be firm in your communication and stay in control
  • Expect them to be slow and cautious, encourage them to ask more questions
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't push them too hard to make fast decisions, give them time
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rafael is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Rafael

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Rafael move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Rafael take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Rafael

Personality Compatibility


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