Rafael Correia in

Rafael Correia

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Coordenador de suporte técnico at Grupo Ser Educacional
📍 Recife, Pernambuco, Brazil

Rafael Correia is a Support Coordinator at Grupo Ser Educacional with over a decade of experience at the company. He leads a large, distributed team focused on innovation and efficiency in IT support. People who have worked with him describe him as skillful, analytical, and a true leader.

Rafael is passionate about continuous learning and professional development. He actively seeks out new challenges and opportunities to expand his skill set, recently exploring Amazon Web Services and enhancing his Microsoft Office competencies to stay current with technology trends.

He has progressed from an Analyst to a Coordinator within the same organization, now managing a team of approximately 100 employees across various states.

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Experience
14 Years
Current Role
Coordenador de suporte técnico
Location
Recife, Pernambuco, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Rafael cares about

IT Team Leadership
Leads a large, geographically dispersed support and HelpDesk team with a focus on implementing innovation and creating efficiency.
Continuous Improvement
Focuses on implementing process enhancements to guarantee agile service, reduce costs, and improve the user experience for colleagues and clients.
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Career

Work history

6-2024
Coordenador de suporte técnico
Grupo Ser Educacional
9-2017
Supervisor de Suporte
Grupo Ser Educacional
8-2011 - 9-2017
Analista de suporte
Grupo Ser Educacional
In the press

Media appearances

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Education
2017 - 2019
Pós-graduação Lato Sensu - MBA
Unibratec
2012 - 2016
Graduação Tecnologo
UNINASSAU
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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