Ragu Navaratnam

Visionary
DISC Type : Ds

SVP SRE Transformation (at CNB an RBC Company) at RBC

Roanoke, Texas, United States

Overview

Ragu is a senior vice president at RBC leading SRE Transformation and Innovation with over two decades of experience in AI and cloud initiatives. Educated at Harvard Business School, he specializes in driving enterprise-wide transformation. Colleagues describe him as a forward-thinker, technically astute, and a quick learner dedicated to delivering business value.

Outside of his corporate role, Ragu is passionate about applying his technical expertise to support community causes. He has volunteered his skills as a Cloud Architect for a non-profit organization in Canada, advising them on cloud deployment and CI/CD processes to help them improve their operations.

He pioneered an enterprise-wide transformation that successfully reduced incident resolution time by 15% using AI-driven frameworks.

Personality Overview

Big Vision Person

Direct & Assertive

Goal-Oriented

They exhibit a rare combination of being result-oriented but patient at the same time.  Reading between the lines and seeing beyond your words comes naturally to them. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

AI in Finance
He consistently posts about AI's impact on banking, from customer service agents to autonomous resolution rates, and has written articles on machine learning for banks.
API Transformation
A core focus of his career at RBC, where he headed API delivery operations and published articles on the power of predictive APIs in banking.
Open Banking
He actively discusses the future of finance, believing banks should take the lead in powering a new ecosystem built on open data sharing and fintech collaboration.

Media Appearances

Ragu has no verified media appearances

Work History

12-2024
SVP SRE Transformation (at CNB an RBC Company) at RBC
11-2021 - 12-2024
VP SRE Transformation & Innovation (at CNB an RBC Company) at RBC
4-2019 - 12-2021
Head of SRE API Delivery Operations (API Transformation) at RBC
1-2016 - 5-2018
Director - Cloud Database Architecture Cloud Solutions, Strategy, Innovation at Fidelity Investments
1-2014 - 12-2015
Senior Database Manager Operations / Cloud DB Architecture at Fidelity Investments

Education

Strategy Execution from Harvard Business School Executive Education
Master of Science - MS from The University of Salford

More Information

Social Presence :

Prographics :

Exp : 31 Location : Roanoke, Texas, United States Job Level : Leadership Designation : SVP SRE Transformation (at CNB an RBC Company) at RBC
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Insights For Selling To Ragu

During A Call Or A Meeting

DO's

  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • Suggest clear next steps with confidence, don't be vague or hesitant

DONT's

  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't go over them unless you are left with no other option
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ragu is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Ragu

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Ragu move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Ragu take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Ragu

Personality Compatibility


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