Raj Grover

Examiner
DISC Type : cs

Global Head of Outsourcing, Recruiting at Google

Singapore

Overview

Raj Grover is a global outsourcing specialist who has led complex operations for Googles recruiting and ads departments. He has a proven track record of turning around underperforming vendor operations and building high-performing teams that deliver significant results. People who have worked with him describe him as a leader with high integrity, a mentor, and an excellent conversationalist.

Personality Overview

Status Quo Seeker

Overcautious

Process Oriented

They are thorough and always follow a systematic approach.  The only way to convince them is by showing them examples and ample proof. Being observant comes to them naturally.

Topics They Care About

Global Outsourcing
He has extensive experience setting up and managing complex, global outsourced operations for Google in both recruiting and customer support for Google Ads.
Operational Turnarounds
He successfully transformed failing vendor operations in Google's APAC Ads division and reinvented the client services organization at Barclays, achieving historically high service ratings.
Vendor Management
His role at Google involved carefully selecting RPO vendors, establishing governance frameworks, and managing relationships to build a pivotal hiring organization.

Media Appearances

Raj has no verified media appearances

Work History

3-2020
Global Head of Outsourcing, Recruiting at Google
5-2016 - 3-2020
Head of APAC Outsourcing, Google Ads at Google
10-1999 - 11-2015
Director of E-commerce Client Services, Global at Barclays Investment Bank

Education

1983 - 1987
BEng from University of Hertfordshire
1987 - 1989
Post Graduate Diploma in Management Studies from University of West London

More Information

Social Presence :

Prographics :

Exp : 25 Location : Singapore Job Level : Mid-senior Designation : Global Head of Outsourcing, Recruiting at Google
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Insights For Selling To Raj

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Raj is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Raj

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Raj move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Raj take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Raj

Personality Compatibility


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