Ralf Sacher

Editor
DISC Type : CS

Vice President Customer Care at HelloFresh

Berlin Metropolitan Area, Germany

Overview

Ralf has no verified overview

Personality Overview

Slow Buyer

Objective Thinker

Self-Disciplined

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  They are thorough and always follow a systematic approach. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Ralf has no verified topics they care about

Media Appearances

Ralf has no verified media appearances

Work History

6-2017
Vice President Customer Care at HelloFresh
8-2015 - 5-2017
Senior Manager Customer Contact Centres at Qatar Airways
5-2014 - 7-2015
Manager Quality & Training Strategy at Qatar Airways
10-2011 - 4-2014
Manager Contact Centre Quality and Training at Qatar Airways
4-2011 - 10-2011
Customer Experience Manager at Lufthansa

Education

1988 - 1991
Professional Degree in Finance / Banking from Stadtsparkasse Kassel / IHK Kassel
1982 - 1988
High School from Gerhart-Hauptmann-School

More Information

Social Presence :

Prographics :

Exp : 34 Location : Berlin Metropolitan Area, Germany Job Level : Senior Designation : Vice President Customer Care at HelloFresh
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Insights For Selling To Ralf

During A Call Or A Meeting

DO's

  • Actively address their concerns around change, risk, and acceptance by users
  • If they are not asking many questions, nudge them to ask questions rather than just starting to talk yourself
  • Use a presentation with information before getting into a live product walkthrough

DONT's

  • Give it some time before you try to build rapport and a relationship, it doesn't come to them naturally
  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic
  • Avoid winging it with them particularly, answer a question only if you know the answer well

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ralf is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Ralf

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Ralf move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Ralf take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Ralf

Personality Compatibility


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