Ram Jalan in

Ram Jalan

Login to view DISC.
Adjunct Faculty – AI, Automation & Co-Pilot Applications in Data Science & Marketing at upGrad
📍 Dubai, United Arab Emirates

Ram Jalan is a leader in AI-driven customer experience and digital transformation, with two decades of experience delivering over $300M in business impact for major firms like DAMAC and HSBC. An alumnus of the Indian Institute of Management, Calcutta, he specializes in MarTech, LegalTech, and data analytics. His colleagues describe him as innovative, knowledgeable, and thoughtful.

Beyond his corporate roles, Ram is deeply passionate about education, serving as adjunct faculty at upGrad and visiting faculty at Parul University, where he teaches AI and marketing. He is a certified Consumer Neuroscience professional and has pursued a diploma in acting, reflecting a unique blend of analytical and creative interests.

He received the "Future Innovator Award for Applied AI" at a Middle East summit, highlighting his philosophy that AIs value lies in perfecting processes, not just in the technology itself.

Read the full overview →
Experience
5 Years
Current Role
Adjunct Faculty – AI, Automation & Co-Pilot Applications in Data Science & Marketing
Job Level
Mid-senior
Location
Dubai, United Arab Emirates
Personality Overview

How Ram shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Ram cares about

AI in CX
Leads AI-powered customer experience (CX) and Experience Management (XM) programs to convert data insights into revenue and loyalty.
Digital Transformation
Drives large-scale digital initiatives, such as digitizing over 100, 000 contracts at DAMAC Properties to shorten approval cycles and enhance compliance.
+5 more topics Login to view topics
Career

Work history

3-2025
Adjunct Faculty – AI, Automation & Co-Pilot Applications in Data Science & Marketing
upGrad
6-2023
Director Digital Transformation, Customer Experience and AI Innovations
DAMAC Properties
10-2022 - 6-2023
AVP Digital Transformation, Martech & Customer Acquisition
Canara HSBC Life Insurance
2-2020 - 10-2022
Chief Business Officer (CDO) & Co-Founder
DINTW
5-2021 - 6-2022
Visiting Faculty - Digital Marketing, MarTech
Parul University
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
8-2016 - 9-2018
Management Development Program
Indian Institute of Management, Calcutta
2002 - 2004
PGDBM
EMPI Business School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other upGrad Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Ram. Free, 10 seconds.