Ram Jalan

Evaluator
DISC Type : DCS

Adjunct Faculty – AI, Automation & Co-Pilot Applications in Data Science & Marketing at upGrad

Dubai, United Arab Emirates

Overview

Ram Jalan is a leader in AI-driven customer experience and digital transformation, with two decades of experience delivering over $300M in business impact for major firms like DAMAC and HSBC. An alumnus of the Indian Institute of Management, Calcutta, he specializes in MarTech, LegalTech, and data analytics. His colleagues describe him as innovative, knowledgeable, and thoughtful.

Beyond his corporate roles, Ram is deeply passionate about education, serving as adjunct faculty at upGrad and visiting faculty at Parul University, where he teaches AI and marketing. He is a certified Consumer Neuroscience professional and has pursued a diploma in acting, reflecting a unique blend of analytical and creative interests.

He received the "Future Innovator Award for Applied AI" at a Middle East summit, highlighting his philosophy that AIs value lies in perfecting processes, not just in the technology itself.

Personality Overview

Hard To Convince

Thorough Evaluator

Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

AI in CX
Leads AI-powered customer experience (CX) and Experience Management (XM) programs to convert data insights into revenue and loyalty.
Digital Transformation
Drives large-scale digital initiatives, such as digitizing over 100, 000 contracts at DAMAC Properties to shorten approval cycles and enhance compliance.
Teaching AI & Marketing
Designs and delivers advanced courses on AI strategy, GenAI tools, and applied AI in data science as an adjunct faculty member at upGrad.

Media Appearances

Ram has no verified media appearances

Work History

3-2025
Adjunct Faculty – AI, Automation & Co-Pilot Applications in Data Science & Marketing at upGrad
6-2023
Director Digital Transformation, Customer Experience and AI Innovations at DAMAC Properties
10-2022 - 6-2023
AVP Digital Transformation, Martech & Customer Acquisition at Canara HSBC Life Insurance
2-2020 - 10-2022
Chief Business Officer (CDO) & Co-Founder at DINTW
5-2021 - 6-2022
Visiting Faculty - Digital Marketing, MarTech at Parul University

Education

8-2016 - 9-2018
Management Development Program from Indian Institute of Management, Calcutta
2002 - 2004
PGDBM from EMPI Business School

More Information

Social Presence :

Prographics :

Exp : 5 Location : Dubai, United Arab Emirates Job Level : Mid-senior Designation : Adjunct Faculty – AI, Automation & Co-Pilot Applications in Data Science & Marketing at upGrad
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Insights For Selling To Ram

During A Call Or A Meeting

DO's

  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Help them see both - the ‘big picture’ impact and the ROI of the investment

DONT's

  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Avoid self-deprecating references or general informality, it could decrease their trust in you

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ram is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Ram

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Ram move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Ram take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Ram

Personality Compatibility


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