Randy Naidy Calzadilla Guzmán

Inspirer
DISC Type : di

Gerente Centro Atención Zurich Siniestros at Zurich Insurance

Atizapán de Zaragoza, México, Mexico

Overview

Randy Naidy Calzadilla Guzmán is the Manager of the Zurich Claims Attention Center at Zurich Insurance. With a background in Business Administration from Universidad Autónoma Metropolitan, he has a history of developing service strategies and successfully implementing new claims systems. His experience spans across insurance and financial services.


He spearheaded the implementation of the Zurich motor claims service cabin.

Personality Overview

Achievment Oriented

Generous

Confident & Optimistic

They usually prefer to drive the conversation.  They respond well to objective pitches but also attach some value to relationships. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

Claims Management
Currently serves as the Manager for the Zurich Claims Attention Center, directly overseeing claims processes and systems implementation.
Service Strategy
His past role involved the development of service strategies and the resolution of customer complaints and inquiries.
Contact Center Ops
Previously responsible for the supervision and control of contact center indicators for Zurich.

Media Appearances

Randy Naidy Calzadilla Guzmán - Zurich Insurance - The Org. Featured in The Org

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Work History

1-2019 - 7-2025
Gerente Centro Atención Zurich Siniestros at Zurich Insurance
2-2017 - 7-2022
Coordinador Contact Center Zurich at Zurich Insurance
6-2013 - 2-2017
Coordinador de administración de cartera y servicio a clientes at Financiera Independencia
9-2006 - 2-2013
Asesor financiero at HSBC

Education

Administración y gestión de empresas from Universidad Autónoma Metropolitana

More Information

Social Presence :

Prographics :

Exp : 19 Location : Atizapán de Zaragoza, México, Mexico Job Level : N/A Designation : Gerente Centro Atención Zurich Siniestros at Zurich Insurance
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Insights For Selling To Randy Naidy

During A Call Or A Meeting

DO's

  • Acknowledge their status and position during the conversation
  • Look like someone who is on top of their game
  • Get them to a point where they are ready to bat for your product internally

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Randy Naidy is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Randy Naidy

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Randy Naidy move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Randy Naidy take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Randy Naidy

Personality Compatibility


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