Rasika Darshana Perera

Activist
DISC Type : Cd

Customer Experience Director at Ligentia

Colombo, Western Province, Sri Lanka

Overview

Rasika is a logistics and supply chain leader with over 26 years of experience driving operational excellence in Sri Lanka, India, and the Middle East. As Customer Experience Director at Ligentia, he specializes in strategic planning and business growth. He holds an MBA from UCAM Universidad Católica San Antonio de Murci.

Beyond his professional life, Rasika is committed to continuous learning, recently completing courses in global management and customer journey mapping. He shows a strong passion for his home countrys development and is interested in strategies for business growth and capturing quality leads within the logistics sector.

Unique fact: He successfully established and led an entire office from the ground up, positioning it as a key transshipment hub.

Personality Overview

Meticulous

Perfectionist

Observative

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They care equally about the product and its potential impact. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Customer Experience
Serves as Customer Experience Director and recently completed a course on Customer Experience Journey Mapping to enhance his skills in this domain.
Operational Excellence
His career spans over 26 years, focusing on optimizing logistics operations, reducing costs, and improving efficiency across major international markets.
Global Leadership
Recently completed a course on "Managing Globally, " indicating a focus on leading multicultural teams and navigating international business environments.

Media Appearances

Rasika has no verified media appearances

Work History

8-2024 - 11-2025
Customer Experience Director at Ligentia
7-2015 - 8-2024
Logistics Manager at DARWISH TRADING COMPANY
5-2010 - 4-2015
Business Development Manager ➜ Head of Freight at Aramex
8-2007 - 4-2010
Operations Manager ➜ Head of Operations at MGH Group
8-1999 - 8-2007
Manager ➜ Service Suppliers & Key Account Manager at DHL Global Forwarding

Education

Master of Business Administration - MBA from UCAM Universidad Católica San Antonio de Murcia
2-2021 - 12-2021
Postgraduate Diploma in Logistics & Supply Chain Management from OTHM

More Information

Social Presence :

Prographics :

Exp : 25 Location : Colombo, Western Province, Sri Lanka Job Level : N/A Designation : Customer Experience Director at Ligentia
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Insights For Selling To Rasika Darshana

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Stress on the business value that your product offers

DONT's

  • Refrain from asking too many questions
  • Don’t try to be an alpha salesperson, give them equal space
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rasika Darshana is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Rasika Darshana

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Rasika Darshana move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Rasika Darshana take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Rasika Darshana

Personality Compatibility


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