Ravneet Gill

Doer
DISC Type : sd

Vice President Global Technical Support at Workday

San Jose, California, United States

Overview

Ravneet Gill is the Vice President of Global Technical Support at Workday, bringing extensive expertise in leading global teams and managing mission-critical support environments. An alumna of San José State University, her colleagues describe her as a smart, honest, and customer-focused leader with exceptional analytical and decision-making skills, previously holding multiple leadership roles at ServiceNow.


Ravneet recently spoke at the CSS Executive Forum about piloting AI to empower support analysts and drive faster, smarter decision-making.

Personality Overview

Long-term Focused

Deliberate Doer

Risk-Accepting

They might take some time to make their mind up but once they do, they don't change it easily.  Reading between the lines and seeing beyond your words comes naturally to them. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

AI in Support
She is actively sharing her journey in piloting AI within complex technical support environments to empower analysts with better resources and faster decision-making.
Customer Satisfaction
A core career focus, with an uncompromising emphasis on quality of service and expertise in developing metrics like SLAs to measure support effectiveness.
Global Team Leadership
She has demonstrated experience building, training, and mentoring highly motivated, cross-functional global support teams at both Workday and ServiceNow.

Media Appearances

Ravneet has no verified media appearances

Work History

9-2023
Vice President Global Technical Support at Workday
1-2022 - 9-2023
Global Head of Support Services Impact at ServiceNow
4-2021 - 9-2023
Vice President, Global Technical Support at ServiceNow
3-2019 - 3-2021
Senior Director at ServiceNow
8-2016 - 2-2019
Director of Technical Support at ServiceNow

Education

1-2002 - 5-2005
MS from San José State University
8-1995 - 6-1999
BS from Punjab Technical University

More Information

Social Presence :

Prographics :

Exp : 24 Location : San Jose, California, United States Job Level : Senior Designation : Vice President Global Technical Support at Workday
URL has been copied!

Insights For Selling To Ravneet

During A Call Or A Meeting

DO's

  • During followups, use phone or text if needed, they should be fine
  • Use phrases like 'your team deserves', 'best in class' etc.
  • Come across as a trustworthy professional and be respectful, they usually know their game

DONT's

  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't take their patience for granted, avoid long-winding sermons
  • Avoid putting conscious effort into relationship-building

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ravneet is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Ravneet

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Ravneet move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Ravneet take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Ravneet

Personality Compatibility


Other Workday Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.