Rebecca Shih-Lichvanova in

Rebecca Shih-Lichvanova

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Strategic Account Executive at Dynatrace
📍 Greater Chicago Area, United States

Rebecca Shih-Lichvanova is a Strategic Account Executive at Dynatrace, leveraging her passion for connecting dots and helping customers achieve CX goals. She focuses on shaping cross-functional strategy and views the customer as central to digital transformation. People often call her superhuman, ultra-organized, and relentless.

Her background spans professional services, contact centers, and digital experience, providing a unique perspective for optimizing digital transformation. She holds a Bachelor of Arts from Elmhurst College and certifications in Continuous Product Design and Cisco Video Sales Essentials.

Rebecca is also certified in Make Up Artistry, showcasing a creative side outside her professional sphere.

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Experience
12 Years
Current Role
Strategic Account Executive
Job Level
Middle
Location
Greater Chicago Area, United States
Personality Overview

How Rebecca shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Rebecca cares about

Customer Experience (CX)
Rebecca emphasizes that customers are the most impactful layer in digital transformation and the 'why' behind meaningful change, demonstrating a strong passion for CX.
Digital Transformation
Her experience in professional services, contact centers, and digital experience helps organizations optimize digital transformation as part of their go-to-market strategy.
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Career

Work history

9-2025
Strategic Account Executive
Dynatrace
9-2025
Member
krystenconner.com
8-2024 - 9-2025
Enterprise Account Manager
8x8
8-2024 - 8-2025
Bronze Member
Untap Your Sales Potential
9-2022 - 8-2024
Senior Account Executive
Quantum Metric
In the press

Media appearances

Meet the voices of Dynatrace showcased in the Real Talks podcast. Featured in Dynatrace Blog
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Education
2014 - 2016
Bachelor of Arts (B.A.)
Elmhurst College
2008 - 2014
Associate of Arts (A.A.)
College of DuPage
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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