Regiane Tesser

Critic
DISC Type : C

Head de Atendimento PJ at Santander Brasil

São Paulo, São Paulo, Brazil

Overview

Regiane Tesser is the Head of Corporate Customer Service (PJ) at Santander Brasil, bringing over 20 years of experience in business and marketing. She specializes in operational transformation, efficiency, and process improvement for remote and digital channels. Regiane holds an MBA in Business Management from FIA.

Regiane is deeply passionate about her team, frequently expressing her honor in being part of a group dedicated to delivering exceptional client experiences. She thrives on collaboration, learning, and celebrating team achievements, viewing her leadership and teams success as intrinsically linked.

She won a Bronze Prêmio ABT award for a customer empathy project titled "Programa Sentindo na Pele" (Feeling it in the Skin Program).

Personality Overview

Information Seeker

Negotiator

Critic

They are quite likely to negotiate on pricing or other key terms.  They don’t appreciate bells and whistles unless backed by data. They like to do things independently and don’t look for support from others.

Topics They Care About

Customer Experience
Her roles consistently focus on improving the end-to-end customer journey, reducing service costs, and increasing client satisfaction through fluid and automated processes.
Operational Transformation
She has led multiple transformation initiatives at Santander, focusing on digitizing operations, improving processes, and managing portfolios for assets and consumer goods to drive productivity.
Team Leadership
Her social posts and recommendations highlight her focus on leadership, team recognition, and fostering a collaborative environment to achieve business goals.

Media Appearances

Regiane has no verified media appearances

Work History

1-2024
Head de Atendimento PJ at Santander Brasil
3-2023
Head de Transformação, Eficiência e Processos - Canal Remoto at Santander Brasil
3-2022
Superintendente de Transformação e Inteligência de Canais at Banco Santander
7-2017 - 2-2022
Superintendente do Canal Remoto e Agência Digital at Banco Santander
7-2015 - 6-2017
Superintendente de Atendimento Cartões e SAC at Banco Santander

Education

2012 - 2014
MBA em Gestão de Negócios from FIA - Fundação Instituto de Administração
2015 - 2015
Metodologias Personal & Profissional Coaching e Lider Coach from Sociedade Brasileira de Coaching

More Information

Social Presence :

Prographics :

Exp : 12 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Head de Atendimento PJ at Santander Brasil
URL has been copied!

Insights For Selling To Regiane

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Be ready for penetrating questions and critical examination of your pitch
  • Keep some extra margin while sharing pricing, they are likely to negotiate later

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Don’t try too hard to build a relationship with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Regiane is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Regiane

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Regiane move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Regiane take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Regiane

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.