Regiane Tesser in

Regiane Tesser

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Head de Atendimento PJ at Santander Brasil
📍 São Paulo, São Paulo, Brazil

Regiane Tesser is the Head of Corporate Customer Service (PJ) at Santander Brasil, bringing over 20 years of experience in business and marketing. She specializes in operational transformation, efficiency, and process improvement for remote and digital channels. Regiane holds an MBA in Business Management from FIA.

Regiane is deeply passionate about her team, frequently expressing her honor in being part of a group dedicated to delivering exceptional client experiences. She thrives on collaboration, learning, and celebrating team achievements, viewing her leadership and teams success as intrinsically linked.

She won a Bronze Prêmio ABT award for a customer empathy project titled "Programa Sentindo na Pele" (Feeling it in the Skin Program).

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Experience
12 Years
Current Role
Head de Atendimento PJ
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Regiane cares about

Customer Experience
Her roles consistently focus on improving the end-to-end customer journey, reducing service costs, and increasing client satisfaction through fluid and automated processes.
Operational Transformation
She has led multiple transformation initiatives at Santander, focusing on digitizing operations, improving processes, and managing portfolios for assets and consumer goods to drive productivity.
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Career

Work history

1-2024
Head de Atendimento PJ
Santander Brasil
3-2023
Head de Transformação, Eficiência e Processos - Canal Remoto
Santander Brasil
3-2022
Superintendente de Transformação e Inteligência de Canais
Banco Santander
7-2017 - 2-2022
Superintendente do Canal Remoto e Agência Digital
Banco Santander
7-2015 - 6-2017
Superintendente de Atendimento Cartões e SAC
Banco Santander
In the press

Media appearances

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Education
2012 - 2014
MBA em Gestão de Negócios
FIA - Fundação Instituto de Administração
2015 - 2015
Metodologias Personal & Profissional Coaching e Lider Coach
Sociedade Brasileira de Coaching
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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