Renata Galvão Previato

Questioner
DISC Type : c

Head New Business at Home Agent

São Paulo, Brazil

Overview

Renata Galvão Previato é uma executiva com mais de 18 anos de experiência no mercado de Contact Center, atuando como Head de Novos Negócios na Home Agent. Com formação em Administração pela Universidade Anhembi Morumbi, ela é especialista em relacionamento com o cliente, CX e planejamento estratégico de vendas.

Recentemente, a Home Agent, sob sua esfera de atuação, foi premiada em um case com o cliente GVC Soluções.

Personality Overview

Price-Sensitive

Systematic

Cautious & Analytical

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They prefer to fully evaluate every situation. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Customer Experience (CX)
Seu cargo e atividades, como a participação no WOW Summit, demonstram um foco claro em melhorar a experiência do cliente através da inovação e tecnologia.
Operações Remotas
Promove ativamente soluções de trabalho remoto que vão além do home office, visando otimizar a performance de equipes e a escalabilidade para picos de demanda.
Crescimento de Negócios
Como Head de Novos Negócios, ela se concentra em expandir a carteira de clientes e desenvolver estratégias de vendas para eventos de alto volume como a Black Friday.

Media Appearances

Renata has no verified media appearances

Work History

3-2023
Head New Business at Home Agent
10-2021
Diretor de vendas at Sucateados Paulistano
9-2020 - 7-2021
Gerente comercial at Blue 6ix Tecnologia
10-2017 - 2-2020
Head Business and Customer Experience at Meeta Solutions
10-2017 - 10-2017
Comercial at Meeta Solutions

Education

1994 - 1998
Administradora from Universidade Anhembi Morumbi

More Information

Social Presence :

Prographics :

Exp : 7 Location : São Paulo, Brazil Job Level : N/A Designation : Head New Business at Home Agent
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Insights For Selling To Renata

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Emphasise more on facts and measurable benefits
  • Share as much information as possible regarding your product

DONT's

  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Renata is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Renata

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Renata move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Renata take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Renata

Personality Compatibility


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