Rhys Kell

Questioner
DISC Type : c

Technical Consultant at Versent

Franklin, Australian Capital Territory, Australia

Overview

Rhys Kell is a Technical Consultant at Versent, specializing in ServiceNow development. His expertise covers custom applications for Supply Chain Management, IT Service Management, and HR. He holds a bachelors degree from Charles Sturt University and has earned multiple advanced ServiceNow certifications, demonstrating his deep technical proficiency.



Interesting fact: Despite his numerous certifications and expertise, he admits to still getting anxious before every exam.

Personality Overview

Systematic

Cautious & Analytical

Value Seeker

They prefer to fully evaluate every situation.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

ServiceNow Development
His core expertise involves creating tailored ServiceNow applications, backed by his Certified Application Developer certification.
IT Service Management
He is a certified Implementation Specialist in ITSM and focuses on incident, change, and problem management solutions.
Customer Service
Holds a Certified Implementation Specialist certification in Customer Service Management (CSM), indicating a focus on enhancing customer experiences through technology.

Media Appearances

Rhys has no verified media appearances

Work History

3-2025
Technical Consultant at Versent
4-2022
Technical Analyst at Epicon
4-2022
Technical Analyst at Telstra Purple

Education

4-2018 - 12-2021
Bachelor's degree from Charles Sturt University

More Information

Social Presence :

Prographics :

Exp : 3 Location : Franklin, Australian Capital Territory, Australia Job Level : Junior Designation : Technical Consultant at Versent
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Insights For Selling To Rhys

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Back up any claims with data and numbers
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t overhype the product/pitch, keep it measured
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rhys is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Rhys

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Rhys move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Rhys take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Rhys

Personality Compatibility


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