Ricardo Ultramari

Critic
DISC Type : C

Gerente de Qualidade II at AeC

Montes Claros, Minas Gerais, Brazil

Overview

Ricardo Ultramari is a Quality Manager II at AeC, specializing in Customer Success with over two years in the role. He focuses on data analysis, continuous improvement, and operational excellence to enhance customer satisfaction.

Ricardo is dedicated to developing talent and leadership, fostering a culture of operational excellence. He has a strong background in managing operations and business analysis.

Ricardo was recognized for excellence in a project reversing Quality and Customer Experience indicator results in the CX Games.

Personality Overview

Critic

Objective Thinker

Negotiator

They are quite likely to negotiate on pricing or other key terms.  They like to take decisions independently and do not seek others' support often. They prefer to analyze logically and value objective facts over emotions.

Topics They Care About

Customer Experience
Ricardo's career heavily emphasizes Customer Experience (CX) and Customer Success (CS), evident in his current role and past positions at Concentrix and Vermont XCenter.
Operational Excellence
He consistently focuses on operational excellence, improving processes, and achieving results, as highlighted in his professional experiences and honors like the CX Games.
Quality Management
As a Quality Manager II, Ricardo is dedicated to strategic data analysis and continuous improvement to ensure high-quality service delivery.

Media Appearances

Ricardo has no verified media appearances

Work History

3-2026
Gerente de Qualidade II at AeC
10-2022 - 3-2026
Gerente de Qualidade (Customer Success) at AeC
7-2021 - 10-2022
Gerente de Treinamento e Qualidade at Concentrix
1-2020 - 6-2021
Gerente Geral de Operações at Vermont XCenter
3-2019 - 1-2020
Coordenador de Operações at Vermont XCenter

Education

2010 - 2012
Formação Específica em Gestão de Call Center from Uninove - Universidade Nove de Julho
2011 - 2012
Formação Específica em Gestão de Call Center from Uninove - Universidade Nove de Julho

More Information

Social Presence :

Prographics :

Exp : 19 Location : Montes Claros, Minas Gerais, Brazil Job Level : N/A Designation : Gerente de Qualidade II at AeC
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Insights For Selling To Ricardo

During A Call Or A Meeting

DO's

  • Don’t forget to mention how you compare to competition on both features and pricing
  • Be ready to answer many clarity-seeking questions and requests for information
  • Be formal and objective, they will appreciate it more

DONT's

  • Don’t rush them till they have clearly gotten all the necessary information
  • Do not use very emotional or colorful language
  • Don't give superficial answers, they are easily rattled by them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ricardo is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Ricardo

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Ricardo move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Ricardo take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Ricardo

Personality Compatibility


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