Ricardo Ultramari in

Ricardo Ultramari

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Gerente de Qualidade II at AeC
📍 Montes Claros, Minas Gerais, Brazil

Ricardo Ultramari is a Quality Manager II at AeC, specializing in Customer Success with over two years in the role. He focuses on data analysis, continuous improvement, and operational excellence to enhance customer satisfaction.

Ricardo is dedicated to developing talent and leadership, fostering a culture of operational excellence. He has a strong background in managing operations and business analysis.

Ricardo was recognized for excellence in a project reversing Quality and Customer Experience indicator results in the CX Games.

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Experience
19 Years
Current Role
Gerente de Qualidade II
Location
Montes Claros, Minas Gerais, Brazil
Personality Overview

How Ricardo shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ricardo cares about

Customer Experience
Ricardo's career heavily emphasizes Customer Experience (CX) and Customer Success (CS), evident in his current role and past positions at Concentrix and Vermont XCenter.
Operational Excellence
He consistently focuses on operational excellence, improving processes, and achieving results, as highlighted in his professional experiences and honors like the CX Games.
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Career

Work history

3-2026
Gerente de Qualidade II
AeC
10-2022 - 3-2026
Gerente de Qualidade (Customer Success)
AeC
7-2021 - 10-2022
Gerente de Treinamento e Qualidade
Concentrix
1-2020 - 6-2021
Gerente Geral de Operações
Vermont XCenter
3-2019 - 1-2020
Coordenador de Operações
Vermont XCenter
In the press

Media appearances

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Education
2010 - 2012
Formação Específica em Gestão de Call Center
Uninove - Universidade Nove de Julho
2011 - 2012
Formação Específica em Gestão de Call Center
Uninove - Universidade Nove de Julho
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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