Richard DiBona

Energizer
DISC Type : I

Sr. Operations Manager, Customer Success at Wag Labs Inc.

Chesterton, Indiana, United States

Overview

Richard has no verified overview

Personality Overview

Enthusiastic

Imaginative

Relationship Oriented

They are friendly, approachable and love to make new connections.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are really good at seeing what the long-term impacts of their decisions could be.

Topics They Care About

Richard has no verified topics they care about

Media Appearances

Richard has no verified media appearances

Work History

5-2021
Sr. Operations Manager, Customer Success at Wag Labs Inc.
1-2020
BPO Manager at Wag Labs Inc.
1-2019 - 1-2020
Customer Service Supervisor at Wag Labs Inc.
5-2018 - 1-2019
Associate Manager - Internal Sales at Symantec at Symantec
2-2017 - 5-2018
Senior Member Loyalty Agent at Symantec

Education

1-2001 - 1-2003
Education details unavailable from Colorado State University

More Information

Social Presence :

Prographics :

Exp : 14 Location : Chesterton, Indiana, United States Job Level : Middle Designation : Sr. Operations Manager, Customer Success at Wag Labs Inc.
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Insights For Selling To Richard

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Talk about their team and how your product will help them do things better and easier
  • Invite them for a lunch or a drink/coffee

DONT's

  • Avoid cutting into their flow
  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Richard is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Richard

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Richard move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Richard take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Richard

Personality Compatibility


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