Richard Echols πŸ“Š in

Richard Echols πŸ“Š

Login to view DISC.
Customer Success Manager (Premier Success – TBM/FinOps) at IBM
📍 Decatur, Georgia, United States

Richard is a Customer Success and FinOps Leader at IBM, specializing in AI-driven SaaS strategy and cloud cost optimization. He helps enterprise clients achieve measurable ROI by aligning AI innovation with financial accountability. He holds certifications in FinOps and TBM and is described by colleagues as highly knowledgeable with deep technical expertise.

He founded EIG Analytics, a data consulting firm focused on helping small and mid-sized businesses unlock hidden revenue through automated data systems.

Read the full overview →
Experience
16 Years
Current Role
Customer Success Manager (Premier Success – TBM/FinOps)
Job Level
Middle
Location
Decatur, Georgia, United States
Personality Overview

How Richard shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Richard cares about

AI-Driven FinOps
Leads FinOps and TBM strategies at IBM, focusing on aligning AI innovation with financial accountability and optimizing cloud investments for enterprise clients.
Cloud Cost Optimization
His role centers on helping enterprise customers manage and optimize cloud spend to improve executive visibility and achieve measurable business outcomes.
+5 more topics Login to view topics
Career

Work history

4-2025
Customer Success Manager (Premier Success – TBM/FinOps)
IBM
10-2009
Technical Program Manager – Events & Operations
Watchtower
12-2024 - 4-2025
IT Specialist (CSM/TBM / FinOps)
Internal Revenue Service
11-2023 - 12-2024
CSM Business Intelligence Analytics
VT Industries
7-2021 - 1-2024
Data Analyst
Gwinnett County Government
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2017 - 2018
Master's degree
Walden University
8-2010 - 12-2014
Bachelor's degree
Georgia State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other IBM Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Richard. Free, 10 seconds.