Richard James

Initiator
DISC Type : Di

Market Sales and Operations Manager at TCC Wireless (T-Mobile)

Nixa, Missouri, United States

Overview

Richard is a senior sales and operations leader with over 20 years of experience transforming underperforming markets in the wireless industry. He has a history of driving significant revenue growth and profitability for companies like TCC Wireless and Wireless Vision. Colleagues describe him as trustworthy, consistent, and exceptionally effective in his leadership.

He is a values-based leader who believes deeply in fostering a positive mindset. Richard often draws inspiration from concepts like "The Coffee Bean" by Damon West and personally utilizes the E+R=O (Event + Response = Outcome) framework to navigate challenges and guide his decisions, focusing on proactive responses.

Richard believes that if you can succeed in the high-stakes, real-time environment of retail leadership, you can lead anywhere.

Personality Overview

Friendly Challenger

Confident

Conviction Driven

They measure a product on its merit but can be influenced by strong testimonials.  They don’t mind taking a stand if they believe in something. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

Retail Leadership
Believes retail leadership is a unique skill set developed in a high-pressure environment, making those who succeed capable of leading in any industry.
Company Culture
Views a positive and connected company culture not as a buzzword but as the primary engine that drives engagement and business results.
P&L Performance
Focuses on optimizing Profit and Loss statements and has a proven track record of sustaining over 30% profitability in the markets he manages.

Media Appearances

Richard has no verified media appearances

Work History

9-2020
Market Sales and Operations Manager at TCC Wireless (T-Mobile)
4-2017 - 9-2020
Market Sales and Operations Manager at Wireless Vision
2-2014 - 3-2017
Market Learning Center Manager at Wireless Vision
8-2013 - 2-2014
General Manager at Starbucks
2-2013 - 8-2013
Independent Insurance Agent at Baron Financial Group, LLC

Education

60+ Hours from Missouri State University

More Information

Social Presence :

Prographics :

Exp : 29 Location : Nixa, Missouri, United States Job Level : Middle Designation : Market Sales and Operations Manager at TCC Wireless (T-Mobile)
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Insights For Selling To Richard

During A Call Or A Meeting

DO's

  • Acknowledge their status and position during the conversation
  • Focus on the big picture and the strategic value of your product
  • Refer to testimonials from well known people to highlight the value of your product

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be very informal even if they are being so themselves
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Richard is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Richard

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Richard move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Richard take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Richard

Personality Compatibility


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