Richard Young

Pioneer
DISC Type : DIS

Chat Optimization/CX Analyst at LivePerson

Eugene, Oregon, United States

Overview

Richard has no verified overview

Personality Overview

Dynamic But Sincere

Driven But Considerate

Friendly But Fast

If they are convinced, they can become very strong champions for your product  They have the unique ability to win both love and respect from their team (or outsiders) They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed

Topics They Care About

Richard has no verified topics they care about

Media Appearances

Richard has no verified media appearances

Work History

11-2021 - 10-2025
Chat Optimization/CX Analyst at LivePerson
9-2019 - 6-2021
Support Analytics and Voice of the Customer Manager at GoPro
8-2017 - 1-2019
Product Owner – Automated Text Analytics at Symantec
3-2017 - 1-2018
Product Owner - Adobe Analytics Implementation at Symantec
5-2015 - 1-2018
PROJECT OWNER – Voice of the Customer at Symantec

Education

Bachelor's Degree from UC Santa Barbara

More Information

Social Presence :

Prographics :

Exp : 9 Location : Eugene, Oregon, United States Job Level : Middle Designation : Chat Optimization/CX Analyst at LivePerson
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Insights For Selling To Richard

During A Call Or A Meeting

DO's

  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Ask them for a lunch or coffee once some rapport has been established
  • Showcase existing customers and use case-studies to grab their attention

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t hesitate from asking questions or pushing them, but take a formal approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Richard is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Richard

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Richard move?

  • They are generally fast movers and can take quick decisions
  • Can Richard take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Richard

Personality Compatibility


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