Rick Denton in

Rick Denton

Login to view DISC.
Live Podcast Host & Producer at CX Passport Live
📍 Frisco, Texas, United States

Rick Denton is a Customer Experience (CX) expert with over 30 years of business results. As Managing Principal at EX4CX, he helps brands transform their Voice of the Customer programs. He is also an author, speaker, and host of the "CX Passport" podcast, which he produces live at events to drive ROI.

Outside of work, Rick is an avid world traveler, a theme he integrates into his professional podcast. He and his wife co-host "The Loud Quiet, " a podcast about life as empty nesters. He also enjoys hiking in the deserts of the southwestern United States and believes the best meals require a passport.

His podcast, CX Passport, has listeners in about 100 countries and has hosted guests from every continent except Antarctica.

Read the full overview →
Current Role
Live Podcast Host & Producer
Job Level
Senior
Location
Frisco, Texas, United States
Personality Overview

How Rick shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Rick cares about

Customer Experience (CX)
His entire career is dedicated to CX, advocating for a "Listen and Act" approach over traditional surveys to create business growth and a customer-obsessed culture.
Voice of the Customer
He specializes in transforming VOC programs from simple metrics into actionable strategies that deliver a clear return on investment for businesses.
+5 more topics Login to view topics
Career

Work history

8-2024
Live Podcast Host & Producer
CX Passport Live
2023
Podcast Co-Host & Producer
The Loud Quiet Podcast
1-2022 - 3-2024
Customer Experience Advisory (EX4CX consulting engagement)
Confidential Fortune 100 multinational finance and insurance corporations
6-2021 - 9-2021
Interim Chief Operations Officer (EX4CX Consulting Engagement)
Confidential BPO Call Center
4-2021
Podcast Host & Producer
CX Passport
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1991 - 1995
Education details unavailable
Duke University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Rick. Free, 10 seconds.