Rick Denton

Captain
DISC Type : DS

Live Podcast Host & Producer at CX Passport Live

Frisco, Texas, United States

Overview

Rick Denton is a Customer Experience (CX) expert with over 30 years of business results. As Managing Principal at EX4CX, he helps brands transform their Voice of the Customer programs. He is also an author, speaker, and host of the "CX Passport" podcast, which he produces live at events to drive ROI.

Outside of work, Rick is an avid world traveler, a theme he integrates into his professional podcast. He and his wife co-host "The Loud Quiet, " a podcast about life as empty nesters. He also enjoys hiking in the deserts of the southwestern United States and believes the best meals require a passport.

His podcast, CX Passport, has listeners in about 100 countries and has hosted guests from every continent except Antarctica.

Personality Overview

Consummate Professional

Planner & Achiever

Output-Driven

They are very professional in their approach and can weigh multiple perspectives together.  They might take some time to make their mind up but once they do, they don't change it easily. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Customer Experience (CX)
His entire career is dedicated to CX, advocating for a "Listen and Act" approach over traditional surveys to create business growth and a customer-obsessed culture.
Voice of the Customer
He specializes in transforming VOC programs from simple metrics into actionable strategies that deliver a clear return on investment for businesses.
Live Podcasting Events
He uses live podcasting at conferences and booths to amplify a brand's impact, excite attendees, and convert prospects into customers.

Media Appearances

Rick has no verified media appearances

Work History

8-2024
Live Podcast Host & Producer at CX Passport Live
2023
Podcast Co-Host & Producer at The Loud Quiet Podcast
1-2022 - 3-2024
Customer Experience Advisory (EX4CX consulting engagement) at Confidential Fortune 100 multinational finance and insurance corporations
6-2021 - 9-2021
Interim Chief Operations Officer (EX4CX Consulting Engagement) at Confidential BPO Call Center
4-2021
Podcast Host & Producer at CX Passport

Education

1991 - 1995
Education details unavailable from Duke University

More Information

Social Presence :

Prographics :

Exp : N/A Location : Frisco, Texas, United States Job Level : Senior Designation : Live Podcast Host & Producer at CX Passport Live

Interested in

Health & Outdoor

Hiking

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Insights For Selling To Rick

During A Call Or A Meeting

DO's

  • Suggest clear next steps with confidence, don't be vague or hesitant
  • Come across as a trustworthy professional and be respectful, they usually know their game
  • Let them know of potential risks but suggest mitigation methods alongside

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't go over them unless you are left with no other option
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rick is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Rick

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Rick move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Rick take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Rick

Personality Compatibility


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