Rick Gates

Observer
DISC Type : ci

AVP/Customer Care Manager at Guaranty Bank

Springfield, Missouri, United States

Overview

Rick Gates is the AVP/Customer Care Manager at Guaranty Bank, where he focuses on team development and helping customers improve their financial well-being. He is a graduate of Missouri State University and leverages his strengths in development and intellection to enhance banking compliance and customer satisfaction.

Outside of his professional role, Rick is deeply committed to his faith and has been described as a worship pastor. He is an Eagle Scout, reflecting a long-standing dedication to community and leadership. He maintains an interest in business trends by following publications like the Harvard Business Review.

In addition to his career in banking, Rick is also a dedicated worship pastor in his community.

Personality Overview

Curious

Assertive

Value Driven

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally strong communicators and are not easy to convince. They are likely to ask many questions and look heavily for supporting information.

Topics They Care About

Team Development
His professional focus is on the improvement and development of his team, which is also listed as one of his top 5 strengths (Developer).
Customer Financial Wellness
He states that he enjoys helping customers get the most out of their finances and assisting them toward a better quality of life.
Faith and Ministry
A personal recommendation highlights his significant role and dedication as a "worship pastor, " indicating a strong personal commitment to his faith.

Media Appearances

Rick has no verified media appearances

Work History

3-2022
AVP/Customer Care Manager at Guaranty Bank
10-2005
Service Center Manager - Retail Banking Operations at Guaranty Bank
1-2003 - 10-2005
Customer Service Representative at Chase Credit Card Services

Education

2016 - 2017
Bachelor’s Degree from Missouri State University
2013 - 2016
Bachelor’s Degree from Missouri State University

More Information

Social Presence :

Prographics :

Exp : 22 Location : Springfield, Missouri, United States Job Level : Middle Designation : AVP/Customer Care Manager at Guaranty Bank
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Insights For Selling To Rick

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Ask them questions to understand their needs better while staying affable
  • Help them realize that there is no personal risk in making this decision

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rick is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Rick

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Rick move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Rick take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Rick

Personality Compatibility


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