Rick Schnepf
Login to view DISC.Rick Schnepf is the Head of Customer Experience Strategy at AT&T, where he blends human and AI capabilities to transform customer interactions. A University of Richmond graduate, he has a proven track record of boosting retention, satisfaction, and efficiency at companies like Thumbtack, Peloton, and LivePerson.
Outside of his strategic roles, Rick is described by colleagues as an approachable, collaborative, and fun-loving leader. He focuses on creating a positive and safe work environment, emphasizing data-driven coaching and shared team wins to foster a thriving culture.
He once increased a companys Net Promoter Score (NPS) from 40 to 70 by redesigning its customer adoption programs.
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