Rick Schnepf
Commander · DISC type DRick Schnepf is the Head of Customer Experience Strategy at AT&T, where he blends human and AI capabilities to transform customer interactions. A University of Richmond graduate, he has a proven track record of boosting retention, satisfaction, and efficiency at companies like Thumbtack, Peloton, and LivePerson.
Outside of his strategic roles, Rick is described by colleagues as an approachable, collaborative, and fun-loving leader. He focuses on creating a positive and safe work environment, emphasizing data-driven coaching and shared team wins to foster a thriving culture.
He once increased a companys Net Promoter Score (NPS) from 40 to 70 by redesigning its customer adoption programs.
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More than the product, they care about the effectiveness of the product. They are not focused on building rapport and relationships. They like to be in a position where they can control the conversation and terms.
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Dominance (D)
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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