Rick Welage in

Rick Welage

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Executive Director, Customer Success – Extreme Customer Satisfaction (XCS) at Toshiba Global Commerce Solutions
📍 Mason, Ohio, United States

Rick Welage is an Executive Director, Customer Success at Toshiba Global Commerce Solutions, bringing over 38 years of experience in retail technology leadership and enterprise transformation. He specializes in store technology and POS initiatives.

He is the founder of RDW Consulting, focusing on strategic advisory services in retail technology. His interests include business publications like Harvard Business Review and The Wall Street Journal.

People often call him a terrific IT leader, customer-focused, and detail-oriented.

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Experience
38 Years
Current Role
Executive Director, Customer Success – Extreme Customer Satisfaction (XCS)
Job Level
Senior
Location
Mason, Ohio, United States
Personality Overview

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Priorities

Topics Rick cares about

Retail Technology
With 38+ years in the field, including leading major store technology and POS transformation initiatives at Kroger and advising at Toshiba.
Customer Success
Currently an Executive Director of Customer Success at Toshiba Global Commerce Solutions, focusing on strategic retail customer relationships.
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Career

Work history

10-2026
Executive Director, Customer Success – Extreme Customer Satisfaction (XCS)
Toshiba Global Commerce Solutions
9-2025
Founder & Principal
RDW Consulting, LLC
5-2025 - 9-2025
Vice President POS Fuel KPF
Kroger
2-2023 - 5-2025
Vice President NGPOS & Transact
Kroger
10-2020 - 2-2023
Vice President Store & Associate Technology
Kroger
In the press

Media appearances

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Education
Education details unavailable
MBA Xavier Univ, B.S. Northern Kentucky Univ
Master of Business Administration
Xavier University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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