Rishabh Shukla

Questioner
DISC Type : c

Director, Customer Success - Expert Planning & Operations at Intuit

Murrieta, California, United States

Overview

Rishabh is a Director of Capacity Planning at Intuit with over 12 years of experience leading global teams in operational strategy and demand forecasting for major companies like Amazon. A graduate of IIT Kharagpur and the Indian School of Business, he is described by colleagues as bright and intelligent with excellent people skills.

Outside of his professional focus on business intelligence and process engineering, Rishabh has a stated interest in leading technology and entertainment companies, including Amazon and the major video game company Electronic Arts (EA).

He achieved a GMAT score of 770, placing him in the top percentile of test-takers globally.

Personality Overview

Systematic

Not Easily Convinced

Value Seeker

They prefer to fully evaluate every situation.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They are more likely than others to negotiate on pricing and terms.

Topics They Care About

Global Capacity Planning
He leads end-to-end capacity planning and workforce management for Intuit's expert network, after holding similar worldwide planning director roles at Amazon for nine years.
Operational Excellence
His expertise includes operational design, process engineering, and business intelligence across the manufacturing and retail industries to drive efficiency.
Building Teams
He specializes in building high-performing teams across various countries and job functions and frequently posts about hiring for his organization at Intuit.

Media Appearances

Rishabh has no verified media appearances

Work History

7-2023
Director, Customer Success - Expert Planning & Operations at Intuit
9-2022 - 7-2023
Director, Worldwide Capacity Planning at Amazon
1-2020 - 9-2022
Sr Manager, Worldwide Capacity Planning at Amazon
3-2017 - 1-2020
Sr Manager, Capacity Planning for Digital Devices and Alexa Services at Amazon
9-2016 - 3-2017
Manager, Capacity Planning - Digital and Device Customer Service at Amazon

Education

2013 - 2014
Post Graduate Program in Management from ISB
2004 - 2008
B.Tech. from Indian Institute of Technology, Kharagpur

More Information

Social Presence :

Prographics :

Exp : 17 Location : Murrieta, California, United States Job Level : Mid-senior Designation : Director, Customer Success - Expert Planning & Operations at Intuit
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Insights For Selling To Rishabh

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • Emphasise more on facts and measurable benefits
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Avoid rushing them, be polite and patient
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rishabh is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Rishabh

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Rishabh move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Rishabh take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Rishabh

Personality Compatibility


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