Rishabh Shukla in

Rishabh Shukla

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Director, Customer Success - Expert Planning & Operations at Intuit
📍 Murrieta, California, United States

Rishabh is a Director of Capacity Planning at Intuit with over 12 years of experience leading global teams in operational strategy and demand forecasting for major companies like Amazon. A graduate of IIT Kharagpur and the Indian School of Business, he is described by colleagues as bright and intelligent with excellent people skills.

Outside of his professional focus on business intelligence and process engineering, Rishabh has a stated interest in leading technology and entertainment companies, including Amazon and the major video game company Electronic Arts (EA).

He achieved a GMAT score of 770, placing him in the top percentile of test-takers globally.

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Experience
17 Years
Current Role
Director, Customer Success - Expert Planning & Operations
Job Level
Mid-senior
Location
Murrieta, California, United States
Personality Overview

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Priorities

Topics Rishabh cares about

Global Capacity Planning
He leads end-to-end capacity planning and workforce management for Intuit's expert network, after holding similar worldwide planning director roles at Amazon for nine years.
Operational Excellence
His expertise includes operational design, process engineering, and business intelligence across the manufacturing and retail industries to drive efficiency.
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Career

Work history

7-2023
Director, Customer Success - Expert Planning & Operations
Intuit
9-2022 - 7-2023
Director, Worldwide Capacity Planning
Amazon
1-2020 - 9-2022
Sr Manager, Worldwide Capacity Planning
Amazon
3-2017 - 1-2020
Sr Manager, Capacity Planning for Digital Devices and Alexa Services
Amazon
9-2016 - 3-2017
Manager, Capacity Planning - Digital and Device Customer Service
Amazon
In the press

Media appearances

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Education
2013 - 2014
Post Graduate Program in Management
ISB
2004 - 2008
B.Tech.
Indian Institute of Technology, Kharagpur
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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