Rob Jammes in

Rob Jammes

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Professional Services Director at Thales Cybersecurity Products
📍 Seattle, Washington, United States

Rob is an accomplished customer success executive and the current Professional Services Director at Thales Cybersecurity Products. With a BA from William & Mary, he specializes in driving customer retention and leading consulting teams in the SaaS and software domains. Colleagues and reports have described him as organized, hardworking, and a great mentor.

Outside of his core responsibilities, Rob is passionate about mentorship and professional development, having recently completed a course on being a good mentor. He maintains a connection to his alma mater, William & Mary, which he lists as a key interest.

He once successfully shifted a companys professional services model from a free add-on to a significant revenue-generating service.

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Experience
33 Years
Current Role
Professional Services Director
Job Level
Mid-senior
Location
Seattle, Washington, United States
Personality Overview

How Rob shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Rob cares about

Customer Success
His profile highlights an extensive career focused on customer relationships as a strategic asset, managing accounts through onboarding, adoption, expansion, and renewal.
Cybersecurity Services
He is responsible for the delivery of consulting services and ensuring customers get value from products at the cybersecurity firm Thales.
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Career

Work history

5-2015
Professional Services Director
Thales Cybersecurity Products
7-2013 - 4-2015
Consulting Executive
independent
7-2008 - 6-2013
Director, Professional Services
MicroStrategy
5-2007 - 7-2008
Vice President Client Services
Edifecs
4-2004 - 5-2007
Director, Professional Services
TIBCO Software
In the press

Media appearances

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Education
1993 - 1995
MBA
City University of Seattle
1986 - 1990
BA
William & Mary
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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