Rob Jammes

Enthusiast
DISC Type : i

Professional Services Director at Thales Cybersecurity Products

Seattle, Washington, United States

Overview

Rob is an accomplished customer success executive and the current Professional Services Director at Thales Cybersecurity Products. With a BA from William & Mary, he specializes in driving customer retention and leading consulting teams in the SaaS and software domains. Colleagues and reports have described him as organized, hardworking, and a great mentor.

Outside of his core responsibilities, Rob is passionate about mentorship and professional development, having recently completed a course on being a good mentor. He maintains a connection to his alma mater, William & Mary, which he lists as a key interest.

He once successfully shifted a companys professional services model from a free add-on to a significant revenue-generating service.

Personality Overview

Amiable & Agreeable

Story Driven

Consensus Focused

Unlike D or C types, they are convinced more by stories and testimonials.  They tend to be agreeable by nature, so take their promises with a pinch of salt.
 They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Customer Success
His profile highlights an extensive career focused on customer relationships as a strategic asset, managing accounts through onboarding, adoption, expansion, and renewal.
Cybersecurity Services
He is responsible for the delivery of consulting services and ensuring customers get value from products at the cybersecurity firm Thales.
Team Mentorship
He recently completed a "Being a Good Mentor" course and is described in recommendations as a "great mentor, boss, and leader".

Media Appearances

Rob has no verified media appearances

Work History

5-2015
Professional Services Director at Thales Cybersecurity Products
7-2013 - 4-2015
Consulting Executive at independent
7-2008 - 6-2013
Director, Professional Services at MicroStrategy
5-2007 - 7-2008
Vice President Client Services at Edifecs
4-2004 - 5-2007
Director, Professional Services at TIBCO Software

Education

1993 - 1995
MBA from City University of Seattle
1986 - 1990
BA from William & Mary

More Information

Social Presence :

Prographics :

Exp : 33 Location : Seattle, Washington, United States Job Level : Mid-senior Designation : Professional Services Director at Thales Cybersecurity Products
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Insights For Selling To Rob

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Give them the opportunity to lead the conversation where possible
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t be excessively objective, be like a storyteller with them
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rob is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Rob

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Rob move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Rob take some risk or not?

  • They can take some low-probability risks if needed.

You And Rob

Personality Compatibility


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