Rob Stewart

Inspirer
DISC Type : id

Customer Service Manager at E Gas & Electric

Shilton, England, United Kingdom

Overview

Rob Stewart is an experienced Customer Service Manager, having previously led teams of over 35 staff at Cooperative Energy. His expertise includes managing multiple back-office processes and handling all aspects of team leadership, from training to disciplinary procedures. He studied at Myton School and Mid-Warwickshire College.

A unique aspect of his career includes managing specialized customer service departments such as Bereavement and Social Media.

Personality Overview

Achievment Oriented

Decisive

Fast Adopter

They measure a product on its merit but can be influenced by strong testimonials.  They respond well to objective pitches but also attach some value to relationships. They don’t mind taking a stand if they believe in something.

Topics They Care About

Team Leadership
He was responsible for over 35 staff, handling everything from training and personal improvement plans to welfare meetings and disciplinary actions.
Process Management
Managed 12 distinct back-office processes across three different departments, including customer service and administration.
Customer Experience
[Predicted] His career focus as a Customer Service and Administration Manager indicates a professional dedication to ensuring positive customer outcomes.

Media Appearances

Rob has no verified media appearances

Work History

3-2020
Customer Service Manager at E Gas & Electric
9-2013 - 11-2019
Customer Service Manager and Administration Manager at Cooperative Energy
9-2011 - 9-2013
Business Consultant at The Midcounties Co-operative
1-2009 - 8-2011
Program Administrator at ITC Legal

Education

Education details unavailable from Myton School and Mid-Warwickshire College

More Information

Social Presence :

Prographics :

Exp : 16 Location : Shilton, England, United Kingdom Job Level : Middle Designation : Customer Service Manager at E Gas & Electric
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Insights For Selling To Rob

During A Call Or A Meeting

DO's

  • Focus on the big picture and the strategic value of your product
  • Get them to a point where they are ready to bat for your product internally
  • Refer to testimonials from well known people to highlight the value of your product

DONT's

  • Don’t be very informal even if they are being so themselves
  • Don’t keep repeating the same information, it could make them impatient
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rob is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Rob

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Rob move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Rob take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Rob

Personality Compatibility


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