Rob Zambito

Trailblazer
DISC Type : DI

Founder & CEO at Success Scaled

Boston, Massachusetts, United States

Overview

Rob Zambito is the Founder and CEO of Success Scaled Consulting, where he helps B2B SaaS startups build and scale their customer success teams into proactive, revenue-generating engines. A three-time CS leader with a degree in Consumer Psychology from the University of Pennsylvania, people he has worked with describe him as a great mentor, thoughtful, and charming.

Outside of work, Rob enjoys running, writing, and cooking recipes from around the world. He is also passionate about learning new languages and is currently practicing Spanish and Arabic. He is the co-host of the popular industry podcast, "The Daily Standup. "

After college, Rob co-founded and scaled a restaurant business from one to four locations in just seven months.

Personality Overview

Achievement-Oriented

Charismatic

Friendly But Fast

A combination of speed and relationship gets the best response from them.  They will bat for you if they come to believe in you. They are charming and can persuade others to support their decisions.

Topics They Care About

Scaling CS Teams
His entire career and consulting practice focuses on building customer success teams from scratch, particularly for startups between the seed and Series B stages.
Revenue from CS
He is passionate about transforming customer success from a cost center to a proactive function that drives expansion, upsells, and net revenue retention.
Consumer Psychology
He studied consumer psychology and behavioral economics at the University of Pennsylvania and applies its principles to improve customer experiences and retention strategies.

Media Appearances

Rob has no verified media appearances

Work History

4-2020
Founder & CEO at Success Scaled
2-2021 - 1-2023
Vice President of Customer Success at Tradewing
4-2020 - 2-2021
Customer Success Consultant at Tradewing
1-2020 - 2-2021
Vice President of Customer Success at Reggora
9-2018 - 1-2020
Director of Customer Success at Qualia

Education

2008 - 2012
Bachelor of Arts (B.A.) from University of Pennsylvania
2004 - 2008
Education details unavailable from Newburgh Free Academy

More Information

Social Presence :

Prographics :

Exp : 12 Location : Boston, Massachusetts, United States Job Level : Leadership Designation : Founder & CEO at Success Scaled
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Insights For Selling To Rob

During A Call Or A Meeting

DO's

  • Give them control of the sales process
  • Showcase existing customers and use case-studies to grab their attention
  • Help them visualize the impact of their decision

DONT's

  • Don't make any commitments that you might not be able to fulfill
  • Don’t force involvement of other stakeholders unless it is critical
  • Avoid unnecessary negativity or slowness

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rob is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Rob

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Rob move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Rob take some risk or not?

  • If necessary, they will be ready to take risks.

You And Rob

Personality Compatibility


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