Robert Nyberg

Enthusiast
DISC Type : i

Director, Solutions Engineering at Calabrio, Inc.

Land O' Lakes, Florida, United States

Overview

Robert is the Director of Solutions Engineering at Calabrio, specializing in contact center operations and workforce optimization. With a background at Verint, he focuses on solution selling for strategic customer engagements. He holds a Bachelor of Business Administration from Florida Atlantic University and is described by colleagues as "talented, " "diligent, " and "knowledgeable. "

A former colleague credits Roberts expertise as a key factor in the sales success for the entire eastern region, noting that customers "absolutely love him. "

Personality Overview

Non-Confrontational

Amiable & Agreeable

Consensus Focused

They prefer to build relationships rather than staying totally transactional.  They are generally friendly, so be careful when relying on their word. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Customer Success
His roles at both Calabrio and Verint have centered on supporting strategic customer engagements to ensure successful outcomes and solutions.
Contact Center Operations
His expertise lies in providing a deep understanding of contact center best practices to support sales and customer success teams.
Solution Selling
He has a long track record of using a consultative approach to support sales strategies and secure new business through solution-focused selling.

Media Appearances

Robert has no verified media appearances

Work History

4-2023
Director, Solutions Engineering at Calabrio, Inc.
1-2020
Global Director Application Consulting at Calabrio, Inc.
4-2018 - 1-2020
Global Director Strategic Consulting at Calabrio, Inc.
10-2011 - 3-2018
Principal Consultant Workforce Optimization at Verint-Systems
2-2009 - 10-2011
WFO Specialist at Verint-Systems

Education

1993 - 1995
Bachelor of Business Adminstration from Florida Atlantic University

More Information

Social Presence :

Prographics :

Exp : 30 Location : Land O' Lakes, Florida, United States Job Level : Mid-senior Designation : Director, Solutions Engineering at Calabrio, Inc.
URL has been copied!

Insights For Selling To Robert

During A Call Or A Meeting

DO's

  • Give them the opportunity to lead the conversation where possible
  • Invite them for a lunch or a drink/coffee
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Avoid overloading them with too much information
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Robert is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Robert

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Robert move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Robert take some risk or not?

  • They can take some low-probability risks if needed.

You And Robert

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.