Robert Tonner

Inquirer
DISC Type : cd

Director, Global E2E Cx Solutions at Insulet Corporation

London, England, United Kingdom

Overview

Robert Tonner is the Director of Global E2E Cx Solutions at Insulet Corporation, specializing in commercial CRM and Agile methodologies. He holds certifications as a SAFe® 6 Agilist and Certified Scrum Product Owner. Colleagues describe him as a "pivotal" and "amazing" leader with a deep understanding of complex change initiatives.

His academic background includes a BBA from The George Washington University and specialized studies in Ireland for Peace and Conflict Studies. This suggests an interest in international affairs and different cultural perspectives, complementing his global role. He also shows an interest in business publications like the Harvard Business Review.

He once studied Peace and Conflict in Ireland, a unique academic pursuit that sets him apart.

Personality Overview

Judgemental

Hard To Convince

Upfront

They can be nudged to make faster decisions by offering what they value.  They don’t always try to control the conversation but neither do they like yielding it fully. They care equally about the product and its potential impact.

Topics They Care About

Global CX Solutions
His current role as Director at Insulet focuses on leading end-to-end customer experience solutions on a global scale.
Commercial CRM
He has extensive experience in this area, having held multiple progressive roles at Insulet focused on Commercial CRM for the EMEA region.
Agile Methodologies
He is certified as a SAFe® 6 Agilist and Scrum Product Owner, and lists Agile leadership and project management among his key skills.

Media Appearances

Robert has no verified media appearances

Work History

5-2024
Director, Global E2E Cx Solutions at Insulet Corporation
3-2022 - 5-2024
Senior Manager, Commercial CRM EMEA at Insulet Corporation
7-2018 - 3-2022
Manager - Commercial CRM, EMEA at Insulet Corporation
4-2015 - 7-2018
Consultant at Cervello
4-2014 - 4-2015
Strategic Account Manager at LogMeIn

Education

2005 - 2009
BBA from The George Washington University
2007 - 2007
Ireland Peace and Conflict Studies from IES Abroad

More Information

Social Presence :

Prographics :

Exp : 16 Location : London, England, United Kingdom Job Level : Mid-senior Designation : Director, Global E2E Cx Solutions at Insulet Corporation
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Insights For Selling To Robert

During A Call Or A Meeting

DO's

  • Highlight the competitive differentiation of your product
  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Ask them questions confidently while doing discovery, don’t be apologetic

DONT's

  • Avoid repeating yourself or making generalizations
  • Don't try too hard to get friendly, let it happen with time
  • Avoid long winding pitches, stay objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Robert is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Robert

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Robert move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Robert take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Robert

Personality Compatibility


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