Robert Weis in

Robert Weis

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Corporate Vice President of Customer Service & Operations at John Wiley and Sons
📍 Leland, North Carolina, United States

Robert Weis is a senior executive with extensive experience leading global customer service, operations, and supply chain functions for major companies like John Wiley and Sons, Motorola, and Barnes & Noble. He specializes in operational transformation and improving customer experience, holding a BE from Stevens Institute of Technology.

He is a certified Six Sigma Blackbelt and Six Sigma Champion, underscoring his expertise in process improvement.

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Experience
12 Years
Current Role
Corporate Vice President of Customer Service & Operations
Job Level
Senior
Location
Leland, North Carolina, United States
Personality Overview

How Robert shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Robert cares about

Customer Experience
His entire career is focused on improving customer satisfaction and driving customer success at companies like Wiley, Motorola, and Barnes & Noble.
Operational Transformation
He has a track record of leading large-scale transformation initiatives, including global technology deployments like SAP and organizational restructuring to support digital evolution.
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Career

Work history

8-2014
Corporate Vice President of Customer Service & Operations
John Wiley and Sons
1-2019 - 1-2021
Board Of Directors
SOCAP International
Vice President of Global Customer Service and Key Account Management for Supply Chain
Motorola Mobility(a Google Company)
9-2010
Vice President Customer Service and Quality
Barnes & Noble
1-2009 - 9-2010
Vice President B2B Customer Service
Samsung Electronics
In the press

Media appearances

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Education
Six Sigma Blackbelt & Six Sigma Champion
Air Academy Associates
BE
Stevens Institute of Technology
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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