Robert Weis

Commander
DISC Type : D

Corporate Vice President of Customer Service & Operations at John Wiley and Sons

Leland, North Carolina, United States

Overview

Robert Weis is a senior executive with extensive experience leading global customer service, operations, and supply chain functions for major companies like John Wiley and Sons, Motorola, and Barnes & Noble. He specializes in operational transformation and improving customer experience, holding a BE from Stevens Institute of Technology.


He is a certified Six Sigma Blackbelt and Six Sigma Champion, underscoring his expertise in process improvement.

Personality Overview

Very Quick

Decisive

Impact-Driven

They are not focused on building rapport and relationships.  They like to act fast and expect others to do the same. More than the product, they care about the effectiveness of the product.

Topics They Care About

Customer Experience
His entire career is focused on improving customer satisfaction and driving customer success at companies like Wiley, Motorola, and Barnes & Noble.
Operational Transformation
He has a track record of leading large-scale transformation initiatives, including global technology deployments like SAP and organizational restructuring to support digital evolution.
Process Improvement
He is a certified Six Sigma Blackbelt and has consistently applied these methodologies to reduce costs, improve efficiency, and enhance quality across his roles.

Media Appearances

Robert has no verified media appearances

Work History

8-2014
Corporate Vice President of Customer Service & Operations at John Wiley and Sons
1-2019 - 1-2021
Board Of Directors at SOCAP International
Vice President of Global Customer Service and Key Account Management for Supply Chain at Motorola Mobility(a Google Company)
9-2010
Vice President Customer Service and Quality at Barnes & Noble
1-2009 - 9-2010
Vice President B2B Customer Service at Samsung Electronics

Education

Six Sigma Blackbelt & Six Sigma Champion from Air Academy Associates
BE from Stevens Institute of Technology

More Information

Social Presence :

Prographics :

Exp : 12 Location : Leland, North Carolina, United States Job Level : Senior Designation : Corporate Vice President of Customer Service & Operations at John Wiley and Sons
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Insights For Selling To Robert

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Speak about competitive differentiation that your product offers

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Robert is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Robert

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Robert move?

  • They can take decisions very fast if you manage to convince them.
  • Can Robert take some risk or not?

  • The risks don’t matter much to them.

You And Robert

Personality Compatibility


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