Roberto Manjarrez

Energizer
DISC Type : I

Supervisor de Operaciones Call Center y Flotilla Ajustadores at Quálitas Compañía de Seguros

Mexico

Overview

Roberto Manjarrez is an operations and customer service leader specializing in internal controls, flotilla administration, and call center management within the insurance and banking industries. A graduate of Universidad del Valle de México with a Masters degree, he focuses on enhancing customer satisfaction. Colleagues praise his dedication, leadership, and focus on strategic indicators.

He once led a team that, for two consecutive years, achieved the best national service results with a minimum of customer complaints.

Personality Overview

Imaginative

Enthusiastic

Relationship Oriented

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are people oriented, friendly and like creating new connections. They excel at seeing the bigger picture, and the long-term impact of their decisions.

Topics They Care About

Customer Satisfaction
His career highlights consistently involve reducing customer complaints and improving service metrics, showing a clear focus on the client experience.
Operational Efficiency
He has a proven track record of re-engineering processes, such as reducing adjuster response times by 20% and cutting invoice processing times.
Fleet Management
His headline and experience at Quálitas and Banorte point to significant expertise in managing vehicle fleets and the associated administrative operations.

Media Appearances

Roberto has no verified media appearances

Work History

2016
Supervisor de Operaciones Call Center y Flotilla Ajustadores at Quálitas Compañía de Seguros
2015 - 2016
Coordinador Administrativo Flotillas at Banorte
2014 - 2015
Coordinador de Pérdidas Totales y Robos at Banorte
2013 - 2014
Coordinador de Indemnizaciones at Poder Ejecutivo del Estado de Querétaro
1-2010 - 2013
Coordinador de Call Center Indemnizaciones, Estado de Hidalgo at GOBIERNO DEL ESTADO DE HIDALGO

Education

1990 - 1994
Maestría from Universidad del Valle de México

More Information

Social Presence :

Prographics :

Exp : 32 Location : Mexico Job Level : N/A Designation : Supervisor de Operaciones Call Center y Flotilla Ajustadores at Quálitas Compañía de Seguros
URL has been copied!

Insights For Selling To Roberto

During A Call Or A Meeting

DO's

  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Invite them for a lunch or a drink/coffee
  • Share some stories about how you you have helped people in similar positions succeed

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid cutting into their flow
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Roberto is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Roberto

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Roberto move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Roberto take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Roberto

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.