Roberto Manjarrez in

Roberto Manjarrez

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Supervisor de Operaciones Call Center y Flotilla Ajustadores at Quálitas Compañía de Seguros
📍 Mexico

Roberto Manjarrez is an operations and customer service leader specializing in internal controls, flotilla administration, and call center management within the insurance and banking industries. A graduate of Universidad del Valle de México with a Masters degree, he focuses on enhancing customer satisfaction. Colleagues praise his dedication, leadership, and focus on strategic indicators.

He once led a team that, for two consecutive years, achieved the best national service results with a minimum of customer complaints.

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Experience
32 Years
Current Role
Supervisor de Operaciones Call Center y Flotilla Ajustadores
Location
Mexico
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Roberto cares about

Customer Satisfaction
His career highlights consistently involve reducing customer complaints and improving service metrics, showing a clear focus on the client experience.
Operational Efficiency
He has a proven track record of re-engineering processes, such as reducing adjuster response times by 20% and cutting invoice processing times.
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Career

Work history

2016
Supervisor de Operaciones Call Center y Flotilla Ajustadores
Quálitas Compañía de Seguros
2015 - 2016
Coordinador Administrativo Flotillas
Banorte
2014 - 2015
Coordinador de Pérdidas Totales y Robos
Banorte
2013 - 2014
Coordinador de Indemnizaciones
Poder Ejecutivo del Estado de Querétaro
1-2010 - 2013
Coordinador de Call Center Indemnizaciones, Estado de Hidalgo
GOBIERNO DEL ESTADO DE HIDALGO
In the press

Media appearances

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Education
1990 - 1994
Maestría
Universidad del Valle de México
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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