Supervisor de Operaciones Call Center y Flotilla Ajustadores at Quálitas Compañía de Seguros
📍 Mexico
Roberto Manjarrez is an operations and customer service leader specializing in internal controls, flotilla administration, and call center management within the insurance and banking industries. A graduate of Universidad del Valle de México with a Masters degree, he focuses on enhancing customer satisfaction. Colleagues praise his dedication, leadership, and focus on strategic indicators.
He once led a team that, for two consecutive years, achieved the best national service results with a minimum of customer complaints.
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Experience
32 Years
Current Role
Supervisor de Operaciones Call Center y Flotilla Ajustadores
Location
Mexico
Personality Overview
How Roberto shows up
Imaginative
Enthusiastic
Relationship Oriented
They are not always early adopters but can be pursuaded by leveraging strong relationships. They are people oriented, friendly and like creating new connections. They excel at seeing the bigger picture, and the long-term impact of their decisions.
Priorities
Topics Roberto cares about
Customer Satisfaction
His career highlights consistently involve reducing customer complaints and improving service metrics, showing a clear focus on the client experience.
Operational Efficiency
He has a proven track record of re-engineering processes, such as reducing adjuster response times by 20% and cutting invoice processing times.
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Career
Work history
2016
Supervisor de Operaciones Call Center y Flotilla Ajustadores
Quálitas Compañía de Seguros
2015 - 2016
Coordinador Administrativo Flotillas
Banorte
2014 - 2015
Coordinador de Pérdidas Totales y Robos
Banorte
2013 - 2014
Coordinador de Indemnizaciones
Poder Ejecutivo del Estado de Querétaro
1-2010 - 2013
Coordinador de Call Center Indemnizaciones, Estado de Hidalgo
GOBIERNO DEL ESTADO DE HIDALGO
In the press
Media appearances
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Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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