Roberto Reyes MBA

Energizer
DISC Type : I

Contact Center Director (Service, Sales & Digital Marketing) at Interprotección

Mexico City Metropolitan Area

Overview

Roberto has no verified overview

Personality Overview

Believer

Full Of Energy

Big Picture Person

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are really good at seeing what the long-term impacts of their decisions could be. They are always positive and upbeat, so take their promises with a pinch of salt.

Topics They Care About

Roberto has no verified topics they care about

Media Appearances

Roberto has no verified media appearances

Work History

10-2021
Contact Center Director (Service, Sales & Digital Marketing) at Interprotección
9-2018 - 3-2022
Contact Center Claims & Service Director at BBVA Bancomer
10-2017 - 9-2018
Director Contact Center, Telemarketing & Collections at Grupo Batta Hermanos
7-2015 - 11-2017
Regional Contact Center Sr. Manager (LATAM) at Oriflame Cosmetics
9-2012 - 7-2015
Contact Center Manager at First Data Corporation

Education

2016 - 2018
Master of Business Administration - MBA from Universidad Internacional de La Rioja
2015 - 2017
NPS (Net Promoter Score) Certification from Satmetrix / NICE

More Information

Social Presence :

Prographics :

Exp : 13 Location : Mexico City Metropolitan Area Job Level : Mid-senior Designation : Contact Center Director (Service, Sales & Digital Marketing) at Interprotección
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Insights For Selling To Roberto

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Talk about their team and how your product will help them do things better and easier
  • Speak enthusiastically with energy, maintain a clear and confident tone

DONT's

  • Don’t assume a yes just because they have not said no
  • Don’t be too formal, focus on building comfort and trust
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Roberto is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Roberto

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Roberto move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Roberto take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Roberto

Personality Compatibility


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